Frequently Asked Questions

Last updated: November 21, 2017

Available For:

Marketing: Pro, Enterprise
Sales: N/A
While you venture through the world of smart content in HubSpot, there may be some questions that come up along the way about how to get the best out of smart content. We hope to provide some answers to those questions here.

How do I know where I've placed my smart content in HubSpot?

You can see where you've set up your previous smart content on the template. Modules with smart content will have the smart content icon on them and will appear darker than your other modules.

HubSpot Help article screenshot

Can I use more than one criteria type per smart module?

No. When you make a module smart, you will only be able to choose one type of criteria for building this out. For example, if you choose to make a rich text module smart and base your smart rules around visitors' list membership, you can't also decide to set up rules based on device within that same module. One module = one criteria type.

Is there a limit on how many rules I can have per smart module?

Yes. The limit for variations within a smart module is 20. Anything above that shouldn't really be necessary to accomplish your goal and you may want to rethink how you're using your smart rules.

Can I put a smart CTA into a smart rich text module?

Technically, yes, you can. But should you? No, it's not really a great idea. Stacking two pieces of smart content or rules on top of each other can be confusing to you and your visitors. Focus on one goal for your smart content and avoid trying to use two different pieces of smart content in one place.

Can I use smart content on a thank you page?

Smart content should not be used on a thank you page. When a contact submits on a form and is redirected to your thank you page, there isn't enough processing time for the system to be able to understand that this contact just met your criteria if you are basing your smart content around a contact's actions on the previous page.

Should I use smart content in a blog post?

Each blog post you write should be answering a question for one particular audience. Because of the nature of a blog post, it's not best practice to use smart content within your blog. Using smart content in your blog could be misleading to RSS readers and could harm your SEO. 

How can I test my smart content to make sure it's set up how I want it?

After you set up your smart content in HubSpot, you can navigate to your page and view the smart content on your page as if you were one of your website visitors. Learn more about how to do that here.

Can I use smart content on my external website?

You can use smart CTAs on any external website pages you may have. You won't be able to use smart text, forms, or HTML modules on your external website pages.

In order for a Smart CTA to work as expected:

  • Your external website must have HubSpot tracking code installed and firing.
  • The CTA's embed code must not be stripped by the external CMS/page.
  • If you're using multiple external subdomains, you'll need to add them to Additional Site Domains in your reports settings and ensure Automatic cross-domain linking is enabled, or HubSpot won't be able to associate these visitors as the same person across subdomains.

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