Mobile

Enable notifications from the HubSpot mobile app

Last updated: August 17, 2018

View mobile notifications for features such as tracked emails or tasks by enabling notifications in your device and HubSpot app settings.

Enable app notifications (iOS)

  • When getting started with the HubSpot app, a "HubSpot" Would Like to Send You Notifications prompt will appear. Tap Allow.

  • You can also turn on notifications at any time by opening the Settings app, then tapping Notifications HubSpot.
  • Tap to toggle the Allow Notifications switch on, then customize your notifications for sounds and alerts. 

mobile-hubspot-settings

If you've allowed notifications in your iOS settings, but are still not receiving notifications, turn on notifications within the app itself.

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right.
  • Tap Notifications, then enable notifications accordingly.

Enable app notifications (Android)

  • Open Settings on your device.
  • Tap AppsHubSpot App notifications or Notifications.
  • Ensure the On switch is toggled on or the Block switch is toggled off. 

If you've allowed notifications in your Android device settings, but are still not receiving notifications, turn on notifications within the app itself.

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right.
  • Tap Notifications, then enable notifications accordingly.

Troubleshoot mobile notifications

If you're experiencing issues with HubSpot mobile notifications, check if notification settings are disabled for the HubSpot app on your device.

  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right.
  • In the Notifications setting, look for a red warning symbol warning.

  • Tap the warning symbol warning, then tap Open Settings App and enable notifications for the HubSpot app on your iOS or Android device.
If the warning symbol does not appear, run the Troubleshoot Notifications setting.
  • Open the HubSpot app on your device.
  • Tap Settings in the bottom right.
  • Tap Notifications, then tap Troubleshoot Notifications. As the diagnostic tool runs, you'll see Running... under the setting.

  • The diagnostic tool first checks if notifications is enabled for the HubSpot app in your device settings.
  • The diagnostic tool then checks if your HubSpot app is correctly registered with the HubSpot servers.
    • If it isn't, you'll see a dialog box with the message Something went wrong registering your HubSpot app..., and HubSpot will try to register your app again.
  • If notifications are working correctly, you'll receive a sample notification on your device.

(iOS)

(Android)

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