Mobile

Enable notifications from the HubSpot mobile app

Last updated: November 28, 2018

free

View mobile notifications for features such as tracked emails or tasks by enabling notifications in your device and HubSpot app settings.

Enable mobile notifications (iOS)

  • When getting started with the HubSpot app, a "HubSpot" Would Like to Send You Notifications prompt will appear. Tap Allow.

  • You can also turn on notifications at any time by opening the Settings app, then tapping Notifications HubSpot.
  • Tap to toggle the Allow Notifications switch on, then customize your notifications for sounds and alerts. 

mobile-hubspot-settings

If you've allowed notifications in your iOS settings, but are still not receiving notifications, turn on notifications within the app itself.

  • Open the HubSpot app on your device.
  • In the bottom right, tap Settings.
  • Tap Notifications, then enable notifications accordingly.

Enable mobile notifications (Android)

  • Open Settings on your device.
  • Tap AppsHubSpot App notifications or Notifications.
  • Ensure the On switch is toggled on or the Block switch is toggled off. 

If you've allowed notifications in your Android device settings, but are still not receiving notifications, turn on notifications within the app itself.

  • Open the HubSpot app on your device.
  • In the bottom right, tap Settings.
  • Tap Notifications, then enable notifications accordingly.

Troubleshoot mobile notifications

If you're experiencing issues with HubSpot mobile notifications, check if notification settings are disabled for the HubSpot app on your device.

  • Open the HubSpot app on your device.
  • In the bottom right, tap Settings.
  • In the Notifications setting, look for a red warning symbol warning.

  • Tap the warning symbol warning, then tap Open Settings App and enable notifications for the HubSpot app on your iOS or Android device.
If the warning symbol does not appear, run the Troubleshoot Notifications setting.
  • Open the HubSpot app on your device.
  • In the bottom right, tap Settings.
  • Tap Notifications, then tap Troubleshoot Notifications. As the diagnostic tool runs, you'll see Running... under the setting.

  • The diagnostic tool first checks if notifications is enabled for the HubSpot app in your device settings.
  • The diagnostic tool then checks if your HubSpot app is correctly registered with the HubSpot servers.
    • If it isn't, you'll see a dialog box with the message Something went wrong registering your HubSpot app..., and HubSpot will try to register your app again.
  • If notifications are working correctly, you'll receive a sample notification on your device.

(iOS)

(Android)

Alerts for mobile notifications

Alerts for notifications from the HubSpot mobile app vary depending on whether the app is open or closed (i.e., other apps are in active use or the device is on standby). Notification alerts can be either:

  • High: push notification, vibration with light and sound
  • Low: push notification, no vibration, no light, and no sound
  Notification In-app Outside app
Activity feed - Low Low
Contacts Contact mention Low High
  Company mention Low High
Conversations Live chat conversation replies Low High
  New live chat conversation Low High
  Reassigned live chat conversation Low High
  Unassigned live chat conversation Low High
  New bot conversation  Low High
  New unassigned bot conversation Low High
Tasks Reminder Low High
  Mention Low High
Troubleshoot notifications - Low High

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