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Comment on an activity on a record

Last updated: December 9, 2021

Applies to:

All products and plans

You can leave comments on activities in a record including  calls, tasks, notes, meetings, and manually logged emails. Other users with access to the record will be able to see and reply to your comment.

Please note: an activity can have a maximum of 100 comments.

  • Navigate to your records:
    • Contacts: In your HubSpot account, navigate to Contacts > Contacts.
    • Companies: In your HubSpot account, navigate to Contacts > Companies.
    • Deals: In your HubSpot account, navigate to Sales > Deals.
    • Tickets: In your HubSpot account, navigate to Service > Tickets.
    • Custom objects: In your HubSpot account, navigate to Contacts > Contacts, then click the dropdown menu in the top left and select the name of the custom object.
  • Click the name of the record you want to comment in.
  • In the timeline, locate the activity that you want to comment on. If the activity details are collapsed, click the right right arrow in the top left to expand the activity.  If there are already comments on an activity, you can click the  comments comment icon at the top to expand the activity and its existing comments.
  • At the bottom of the activity, click Add comment or [x] comments if there are existing comments.

comment-on-record-updated

  • In the text box, enter your comment. You can use the rich text toolbar at the bottom to format your comment and insert a link, image, knowledge base article, or snippet.
  • Click Save. The comment will be added to the activity.
  • To view more than the five most recent comments, click View [x] additional comments.
  • To edit or delete an existing comment, hover over the comment:
    • Click the edit pencil icon to edit the comment, enter your edits in the text box, then click Save.
    • Click the delete delete icon to delete the comment. In the dialog box, click Delete to confirm.
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