You can leave comments on activities in a record including calls, tasks, notes, meetings, and manually logged emails. Other users with access to the record will be able to see and reply to your comment.
Please note: an activity can have a maximum of 100 comments.
Navigate to your records:
Contacts: In your HubSpot account, navigate to Contacts > Contacts.
Companies: In your HubSpot account, navigate to Contacts > Companies.
Deals: In your HubSpot account, navigate to Sales > Deals.
Tickets: In your HubSpot account, navigate to Service > Tickets.
Custom objects: In your HubSpot account, navigate to Contacts > Contacts, then click the dropdown menu in the top left and select the name of the custom object.
Click the name of the record you want to comment in.
In the timeline, locate the activity that you want to comment on. If the activity details are collapsed, click the right right arrow in the top left of the activity to expand it.
At the bottom of the activity, click Add comment.
In the text box, enter your comment. You can use the rich text toolbar at the bottom to format your comment and insert a link, image, knowledge base article, or snippet.
Click Save. The comment will be added to the activity.