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Domains & URLs

Error: "This domain was added by another HubSpot customer"

Last updated: August 3, 2021

Applies to:

Marketing Hub Professional, Enterprise
CMS Hub Starter, Professional, Enterprise
Legacy Marketing Hub Basic

When you connect your domain and encounter This domain was added by another HubSpot customer, it likely means that the subdomain you're trying to connect has already been added to a HubSpot account.

For example, if you already connected your subdomain in a separate trial HubSpot account from your paid HubSpot account, this error will appear.


To resolve this error, access the account with the connected domain and remove it. This should allow you to connect the same domain to your current account. If you're unable to access that account or you believe another customer account is using the domain in error, reach out to HubSpot Support.