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Cancel a sent or scheduled marketing email

Last updated: October 13, 2020

Applies to:

All products and plans

You can cancel a marketing email you've scheduled to send in the future, or a Smart Send email that is still processing. You can also cancel a batch marketing email that's still processing for a larger contact list.

Cancel a sent or scheduled email

  • In your HubSpot account, navigate to Marketing > Email.
  • Locate the email you've sent, and click the name of the email to open the performance page.
  • At the top of this page, click the Actions dropdown menu and select Cancel processing or Cancel scheduled email.

  • In the dialog box, click Cancel processing or Cancel scheduled email to confirm you want to cancel this email.

If you want to make changes to this email and re-send it, create a clone of the email and make any necessary edits. To avoid sending the email to any contacts twice, create a list of contacts who received the original email and exclude those contacts in the Recipients tab.