Last updated: January 20, 2025
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Last updated: January 20, 2025
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Support agents can reply to customers and update the ticket status in a single action. This reduces the time spent on manual tasks and allows your team to stay focused on resolving customer issues.
To update the ticket status when sending a reply in help desk:
Please note: if you’ve enabled automation settings for tickets, the workflow Change ticket status when an email is sent to a customer will automatically be edited to prevent the ticket status from reverting.