Update the WhatsApp consent status of your contacts in bulk

If you’ve connected a WhatsApp Business account to HubSpot, you can manage the WhatsApp consent status for multiple contacts in bulk on the contacts index page. This allows you to expedite management of opt-in consent and subscription information for your contacts, especially if you’ve previously been using another WhatsApp integration and you want to migrate over the associated subscription statuses from your previous provider.

Learn more about WhatsApp consent and other ways to manage opt-in status in this article.

Edit opt-in consent statuses in bulk:

To edit the WhatsApp subscription statuses of your contacts:

1. In your HubSpot account, navigate to CRM > Contacts.
2. Select the contacts you want to edit. You can apply a view to your table to filter for specific contacts.
   • To select specific contacts, select the checkboxes next to the associated contacts.
   • To select all contacts, select the checkbox in the top left of the table.
3. At the top of the table, click More, the select + Edit communication subscriptions.

4. In the right panel, click WhatsApp. Then, click Next. 
5. Select a subscription status. You can select Subscribe or Unsubscribe. 
6. Click the Communication subscription types dropdown menu and select a subscription type.
7. Select a legal basis for updating the subscription status.
8. Provide an explanation for the legal basis update.
9. Click Finish.