Update your partner employee email domain

As a HubSpot Solutions Partner or Provider, your partner employee email domain allows HubSpot to identify your employees that are active on your customers' accounts. Having a unique partner employee email domain that matches your employees' email domain ensures that:

• Your partner account is attributed with managed tier points earned from providing services to your customers.
• Your employees can access free Partner Seats to work in your customers' HubSpot accounts. 
• Your employees are assigned accurate partner permissions for working in your customers' HubSpot accounts. 

This feature is available to all HubSpot Solutions Partners or Providers, regardless of the tier or provider level. Providers can still accumulate managed points, but tiers do not pertain to the provider level. Updating the partner employee email domain as a HubSpot Solutions Provider will give you access to features such as the Partner Seat, and ensure employees are assigned accurate employee permissions.

If you have users working in your customers' HubSpot accounts with different email domains from your own (for example, external contractors), use the Client Access Manager to assign them to your customers' accounts. 

The domain must be unique and cannot be a shared email domain, such as gmail.com. If your employees are using a shared email domain, use the Client Access Manager to assign them to your client's account. You will also need to add a unique domain to the partner employee email domain setting to prevent further notifications from being sent. 

Please note: the partner employee email domain was previously known as the partner-approved email domain.

Update or change your partner employee email domain

You must be a super admin to update your partner employee email domain. 

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar, click Partners > Automation. 
• Enter the Partner employee email domain. 

If you have multiple employee email domains, enter the email domain for majority of the employees working in your customer accounts. Then, use the Client Access Manager to manually add employees or contractors with different email domains to your customers' accounts.