Last updated: November 3, 2025
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During enrollment in HubSpot payments, HubSpot may need to request additional information to complete the underwriting process before activating your account. Learn how to prepare for the underwriting process below.
Please note: HubSpot payments is a separate payment processor from Stripe payment processing. HubSpot payments is only available to companies based in the United States, the United Kingdom, and Canada, with a Starter, Professional, or Enterprise subscription, and allows you to collect payments in USD, CAD, and GBP. Stripe payment processing is available internationally for all subscriptions, and supports additional currencies. If you have an existing Stripe account, learn how to connect it as a payment processing option instead of using HubSpot payments.
What is underwriting?
Underwriting ensures businesses meet compliance, risk, and legal standards, ensuring a secure payment ecosystem. As a payment service provider, HubSpot is responsible for the financial risk involved in processing your transactions and evaluates your products and services, financial stability, business location, and potential credit risk.
What is HubSpot’s underwriting process?
- Application submission: provide information about your business, including legal details, and any relevant financial documentation.
- KYC verification: Know Your Customer (KYC) verification confirms your identity and business legitimacy. This step ensures your business meets the necessary legal and regulatory requirements before accepting payments.
- Credit risk assessment: your credit health and payment history are assessed to determine if you can manage potential refunds, chargebacks, or other liabilities.
- Information review: HubSpot evaluates all the above details to confirm your business aligns with compliance and risk guidelines. If met, your account is approved for payment processing.
Sometimes, we can’t make a determination based on the initial information provided and will need more information to proceed.
What happens if additional information is needed to process my application?
If further documentation is required:
- You’ll receive an email from paymentsunderwriting@hubspot.com with a list of requested documents and a secure link to upload them.
- You'll also see an in-app notification when navigating to Commerce > Overview in your HubSpot account.
- Click Complete verification. In the right panel, click Choose files and upload the requested files, then click Submit.
The underwriting team will review the documents and continue with the underwriting process.
What if my business operates out of my home?
If your business is home-based, we may request recent utility bills to verify your address. The name on the utility bills must match the applicant's name for HubSpot payments.
What types of documents may be requested?
Below are common documents HubSpot may request, along with why we need them:
| Document | Purpose |
| Balance sheets |
Shows assets, liabilities, and equity. Used to verify your business's financial health. |
| Profit and loss statements |
Summarizes revenue, costs, and expenses. Helps HubSpot evaluate your financial status. |
| Bank statements |
Shows monthly debits and credits. Used to confirm your business’s financial stability. |
| Previous payment processor statements |
Details transactions, fees, and other account activity. Helps HubSpot understand your historical processing, and potential risks. |
| Statement of cash flow |
Shows all cash inflows from operations and investments. Used to verify your business’s liquidity. |
| Utility bill |
Helps confirm your physical business location. |
| Lease agreement |
Verifies your location and right to operate in that location. |
| Government-issued ID (e.g., driver's license, passport, state ID, Social Security card, Social Insurance Number) |
Verifies your personal identity. |
| Business tax ID (SS4) |
EIN or SS-4 confirmation letter verifies the legitimacy of your tax identification number. |
| Business tax returns |
Shows income, losses, and taxes paid. Used to confirm your business’s financial position. |
| Articles of incorporation |
Explains your business structure. Issued by your local government or lawyer. |
| Reseller agreement |
Verifies that you’re authorized to resell products. |
| Contracts, invoices, and terms |
Demonstrates your billing practices. Examples include paid invoices or publicly available terms of service. |
| Marketing materials |
Shows how you promote and sell your products or services (e.g., website, pamphlet, social media posts). |
| Banking verification |
May include a voided check or bank letter confirming your business’s bank account details. |
Depending on your business type and location, you may be asked to provide directorship verification in addition to the above requirements. These may include:
- A current and valid municipal, provincial, territorial or federal government-issued document that contains the entity's name and directors.
- Corporate profile report.
- Articles of Incorporation or Association.
- Notice of Articles.
- Notice of Change of Directors (e.g., Form 6, Form 4006, Form 3006).
- Board meeting minutes dated within 12 months.
- Resolution for account opening.
The underwriting team will review your documents as soon as they’re received, and will continue to work with you through the rest of the process.
