Last updated: November 24, 2023
Please note: visits from IP addresses that you exclude from analytics will still be tracked by the website visits tool.
Smaller companies and individuals may not have their own IP addresses. In those cases, the prospect will appear as the internet service provider (e.g., Comcast, Cox, Verizon). By default, the website visits tool will filter these prospects out using the Internet service provider | is equal to | false filter. You can remove this by clicking the x on the filter.
The HubSpot tracking code is automatically installed on your HubSpot pages. If you're hosting your website externally, learn how to install the HubSpot tracking code on your site.
To view your website visits report:
Please note: the Number of page views and the Number of visitors data is capped at 100,000. Additional views or visitor figures will not be reflected in your account after this number is reached.
Once the tracking code is added, prospects will appear in the prospects tool as they visit your site.
Please note: To unhide your prospects, contact HubSpot Support. Support can only unhide all hidden prospects per user. Individual prospects can not be unhidden.
With the website visits tool, you and your team members can receive notifications related to website visitor activity. Learn how to manage your prospect notifications in your Profile & Preferences. There are two types of notifications for prospects:
To turn on website visit notifications:
Click Website Visits.