Last updated: January 12, 2022
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Please note: visits from IP addresses that you exclude from analytics will still be tracked by the prospects tool.
Smaller companies and individuals may not have their own IP addresses. In those cases, the prospect will appear as the internet service provider (e.g., Comcast, Cox, Verizon). By default, the prospects tool will filter these prospects out using the Internet service provider | is equal to | false filter. You can remove this by clicking the x on the filter.
The HubSpot tracking code is automatically installed on your HubSpot pages. If you're hosting your website externally, learn how to install the HubSpot tracking code on your site.
To view your prospects report:
Once the tracking code is added, prospects will appear in the prospects tool as they visit your site.
Please note: To unhide your prospects, contact HubSpot Support. Support can only unhide all hidden prospects per user. Individual prospects can not be unhidden.
With the prospects tool, you and your team members can receive notifications related to website visitor activity. Learn how to manage your prospect notifications in your Profile & Preferences. There are two types of notifications for prospects:
To turn on prospect notifications:
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