Create a change quote on a contract

The contracts object in HubSpot is a centralized source of truth for committed revenue. Create a change quote to modify an active contract agreement. Change quotes capture the net difference between the original contract and updated agreement, ensuring accurate revenue and service reporting. For example, you can use change quotes to add or remove features or services, adjust pricing mid-contract, or extend or reduce the contract term. 

To get started, learn more about how contracts are used, and how to create contracts.

Before you get started

• If you're a Super Admin, you can opt your account into the HubSpot Contracts with Commerce Hub beta.
• It isn't possible to enroll in the beta if you're using HubSpot payments or Stripe as a payment processing option.

Create a change quote

Create a change quote on an existing contract. Change quotes must be associated with a deal, such as an expansion or upsell deal. You can create a deal during the change quote process or manually associate an existing deal.

It's recommended to set up different pipelines for change quotes' associated deals (e.g., expansion, upsell), and to create a new deal for the change quote (e.g., a Change deal or Expansion deal). This means you can report on new business revenue vs other revenue, such as (e.g., expansion or upsell revenue).

When a change quote is accepted, the contract is updated automatically, and the contract's history tab records the change.

Please note: change quotes can only update recurring line items, not one-time line items.

To create a change quote:

1. In your HubSpot account, navigate to Commerce > Contracts.
2. Click the name of the contract.
3. In the upper right of the left sidebar, click Actions, then select Create change quote.
4. In the right panel:
   • If the Automatically create new deals for change quotes setting is turned on, click the Deal pipeline dropdown menu and select a pipeline. Then, click the Deal stage dropdown menu and select a deal stage.
   • If the Automatically create new deals for change quotes setting is turned off, click the Associate with a deal dropdown menu and select a deal, or click Create a new deal to create a new deal.
5. Click the Select a quote template dropdown menu and select a quote template. Learn more about setting up change quote templates.
6. Click Change effective date and select the date the change will take effect.
7. If the Allow users to override the default proration setting is turned on, clear the Prorate charges and credits for the remaining billing period to not prorate charges. If the checkbox is selected, charges will be prorated.
8. Click Create quote.
9. The details of the seller and buyer will automatically be added to the quote from the contract information.
10. In the Change line items section, click Change line items.
11. To change a line item:
    • Hover over the line item, click Actions, then select Edit.
    • In the right panel, click to expand the Line item details and More options sections and edit the line item information. Click Save.
    • The line item will be labeled as Changed.
    • To undo changes, hover over the line item name, click Actions, then select Undo changes.
12. To cancel a line item, hover over the line item, click Actions, then select Cancel line item. The line item will be labeled as Canceled. To undo cancellation, hover over the line item and click Undo cancel.
13. To add a line item, in the upper right, click Add line item, then select an option:
    • Select from product library: add a line item based on a product in your product library, including line items created using the HubSpot-Shopify integration.
      • After selecting this option, search by product name, product description, or SKU, or click Advanced filters to refine your search. Select the checkboxes in the right panel next to the products you want to base your line item on.
      • If selecting tiered pricing line items, click View tiers to view the different tiers for the product before adding the line item.
    • Create custom line item: if you have Create custom line items permissions, a new custom line item will be created that's unique to the individual quote. After selecting this option, enter your line item details in the right panel, and choose whether to save the custom line item to your product library. Click Save or Save and add another.
14. If automated sales tax (BETA) is turned on, select tax categories for any added line items.
15. The line item will be labeled as Added. You can also review updates in the Changes panel on the right.
    
    
16. If the Prorate charges and credits for the remaining billing period option was selected when creating the change quote, the Prorated adjustment is displayed in the Summary.
    
    
17. When you have finished updating the line items, click Save in the bottom left.
18. The changes will be reflected in the quote editor.
    
    
19. To edit the summary, including the Change effective date, click the Summary section in the quote editor.
20. In the left sidebar editor, under Change effective date:
    • In the Change effective date field, click the date picker and select the date the change will take effect.
    • If the Allow users to override the default proration setting is turned on, clear the Prorate charges and credits for the remaining billing period to not prorate charges. If you leave the checkbox selected, charges will be prorated.
    • In the Label field, edit the label displayed above the effective date.
21. In the left sidebar editor, under Remaining term length:
    • In the Label field, edit the label displayed above the term length.
    • Toggle the Remaining term length switch off to hide it.

22. In the left sidebar editor, under Total discount, click the Format dropdown menu and select an option:
    • Show as amount: show the discount amount in the quote currency.
    • Show as percentage: show the discount as a percentage.
    • Show as percentage and amount: show the discount as a percentage and as an amount in the quote currency.
    • In the Label field, edit the label displayed above the total discount.
    • Toggle the Total discount switch off to hide it.
23. In the left sidebar editor, under Total change:
    • In the Label field, edit the label displayed above the total change.
    • Toggle the Total change switch off to hide the change in total contract value.
24. Continue building the quote.
25. The updated total, including any additional tax, will display below the line items.
    
    
26. To share the change quote, click Share in the upper right.
27. When the buyer accepts the change quote, to view the updated contract:
    • In your HubSpot account, navigate to Commerce > Contracts.
    • Click the name of the contract.
    • The adjusted amounts appear in the Overview tab under Contract performance. Contract changes are also shown on the Activities and History tabs. Learn more about viewing the overview, activities, and history.