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Last updated: November 27, 2023
You can create coaching playlists containing complete or clipped call recordings to help train your team members. Playlists can help you teach soft skills and selling tactics, or train existing team members on how to position a new product. You can then put your playlists into folders to organize different areas of your training process.
You can also follow playlists to get notified when new recordings are added, so your team can stay up to date on the latest and greatest calls. When you follow a playlist, you'll receive a daily email notification when new recordings have been added from the previous day.
Please note: when you move a playlist into a folder, the playlist will inherit the sharing permissions of the folder. The folder owner will then be able to move, delete, or change sharing permissions for that playlist. To change the permissions of a playlist within a folder, either move the playlist out of the folder or update the sharing permissions of the folder.