Account

Log in to HubSpot

Last updated: November 19, 2018

free
Learn how to log into HubSpot, reset your account password, or reactivate an account.

Log into your HubSpot account

To log in to your HubSpot account:

  • Visit the login page.
  • Enter your credentials to log in:
    • Enter your email address and password, then click Log in. 
    • If you use a Google account to log into HubSpot, click Sign in with Google, then follow the prompts to log into your Google account.
    • If you're an Enterprise user with single sign-on (SSO) enabled, click Log in with SSO, then follow the prompts to log in with your email address.
  • If you have two-factor authentication enabled, verify your login (mobile device with SMS or Google Authenticator) to access your account. 

Reset your HubSpot account password

If you need to reset your password, click Forgot my password on the log in page and follow the steps to reset your password. Learn more about resetting your password in HubSpot.

If you still aren't able to log in after resetting your password, follow these troubleshooting steps to resolve the issue.

Recover your inactive HubSpot account

A free account will be deactivated if you don't log in or use your HubSpot tools for more than 120 days.
 
If your account is inactive for 90 days, you'll get an email notification. To make sure your account stays active, click Sign in and log into HubSpot.

inactivity-warning

If it's been more than 120 days since you've logged into HubSpot, you'll no longer have an active account. When you try to log in, you'll get a message stating: You have no accounts

no-accounts-error

To recover your deactivated account, submit your information to the Community team.

Additional troubleshooting

If you're still unable to log into HubSpot after resetting your password, try the following troubleshooting steps:

  • Manually visit login.hubspot.com and try to log in.
  • If you have multiple email addresses, ensure that you're using the email address associated with your HubSpot account.
  • Clear the cache and cookies in your browser and retry.
  • Check status.hubspot.com to see if there's a known login issue. HubSpot will continue to update this page with any new information.
  • Try logging in from another network (e.g., from the cellular network on your smart phone) to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator.
  • If you're logging into your HubSpot Sales account, you may see a redirect to another login page or a perpetual loading screen when attempting to log in. If you are seeing this behavior, try the following:
  • Enable third-party cookies in your Chrome settings: 
    • Click on the three vertical dots in the upper right-hand corner of your Chrome browser. 
    • Click Settings.
    • Select Advanced > Content Settings
    • Click Cookies.
    • On the next screen, make sure Block third-party cookies is toggled off and that Allow sites to save and read cookie data (recommended) is toggled on.

Please note: only HubSpot customers, free users, or trial users can log into HubSpot. If you signed up to receive an ebook or registered for a webinar, but don't have an active account, you won't be able to log in. 

If you are unable to login after following the steps above, submit your information here.

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