Log in to HubSpot

Last updated: August 30, 2019

Learn how to log into HubSpot, reset your account password, reactivate an account, and other situations that could occur when you try logging into HubSpot.


Log into your HubSpot account

To log in to your HubSpot account:

  • Visit the login page.
  • Enter your credentials to log in:
    • Enter your email address and password, then click Log in. If you forgot your password, reset it.
    • If you use a Google account to log into HubSpot, click Sign in with Google, then follow the prompts to log into your Google account.
    • If you're an Enterprise user with single sign-on (SSO) enabled, click Log in with SSO, then follow the prompts to log in with your email address.
  • If you have two-factor authentication enabled, verify your login (mobile device with SMS or Google Authenticator) to access your account.

Reset your HubSpot account password

If you need to reset your password, click Forgot my password on the log in page and follow the steps to reset your password. Learn more about resetting your password in HubSpot. If you still aren't able to log in after resetting your password, follow these troubleshooting steps to resolve the issue.

Bad password detected

For security reasons, HubSpot checks your password against publicly leaked passwords and when there is a match, HubSpot will prevent you from logging in and send an email to you to reset your password. This protects your account from bad actors who have access to such publicly leaked passwords.

When you receive the email, click Visit your HubSpot account and update your password at the bottom of the email and continue to update your password. Once your password is updated, you should be able to log into your HubSpot account.

For better HubSpot account security, you can consider doing the following:

Recover your inactive HubSpot account

A free account will be deactivated if you don't log in or use your HubSpot tools for more than 210 days. If not recovered, the deactivated account will then be purged after 90 more days (i.e., a total of 300 days). Once purged, you will not be able to retrieve your account.
 
If your account is inactive for 180 days, you'll get an email notification. To ensure your account does not get deactivated, in the email, click Sign in and log into HubSpot.

If it's been more than 210 days since you've logged into HubSpot, the free account will be deactivated. When you try to log in and have no access to any active HubSpot accounts, you'll get a message stating: You have no accounts.

no-accounts-error

If you don't intend to use HubSpot, you can delete your user. If you want to recover your deactivated account, submit your information to the Community team through the linked form below

Please note: if your account is purged (i.e., 300 days of inactivity), it cannot be recovered. 

Additional troubleshooting

If you're still unable to log into HubSpot after resetting your password, try the following troubleshooting steps:

  • Manually visit login.hubspot.com and try to log in.
  • If you have multiple email addresses, ensure that you're using the email address associated with your HubSpot account.
  • Clear the cache and cookies in your browser and retry.
  • Check status.hubspot.com to see if there's a known login issue. HubSpot will continue to update this page with any new information.
  • Try logging in from another network (e.g., from the cellular network on your smart phone) to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator.
  • If you're logging into your HubSpot Sales Hub account, you may see a redirect to another login page or a perpetual loading screen when attempting to log in. If you are seeing this behavior, try the following:
  • Enable third-party cookies in your Chrome settings: 
    • In the upper right-hand corner of your Chrome browser, click the three vertical dots 
    • Click Settings.
    • Click Advanced to expand the section at the bottom, then click Content settings
    • Click Cookies.
    • Ensure the Block third-party cookies switch is toggled off and that the Allow sites to save and read cookie data (recommended) switch is toggled on.

Please note: only HubSpot customers, free users, or trial users can log into HubSpot. If you signed up to receive an ebook or registered for a webinar, but don't have an active account, you won't be able to log in. 

If you're unable to log in after following the steps above,  submit your information.