Contacts

How do I pin a note to the top of a contact, company, deal, or ticket record timeline?

Last updated: May 10, 2018

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You can pin a note to the top of a contact, company, deal, or ticket record timeline. Pinned notes will appear on the record timeline for all users in your account.

Please note: notes are the only type of timeline activity that can be pinned to the top of a record. Pinned notes will not roll over and appear pinned on associated records. 

  • In your HubSpot account, navigate to Contacts, CompaniesDeals, or Tickets.
  • Click the name of the contact, company, deal, or ticket record.
  • Locate the existing note you'd like to pin on the record timeline (or create a new note by typing in the text box on the New note tab and clicking Save note) and click Actions > Pin.
  • The pin icon at the upper right of the note indicates that the note has been pinned to the top of the timeline. Only one note can be pinned at a time. If you'd like to pin a different note in the future, you'll first need to unpin the original note by clicking Actions > Unpin.
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