Error: "This domain was added by another HubSpot customer"

Last updated: June 14, 2018

Applies to:

Marketing Hub  Professional, Enterprise
Legacy Marketing Hub Basic

When connecting your domain, you might encounter a This domain was added by another HubSpot customer error.this-domain-was-added-by-another-hubspot-customer-error

This error might appear when you try to add a subdomain to HubSpot that's already been added to another HubSpot account. For example, if you have a trial account that's different than your paid account, you would see this error if the same domain was added to both places.

To resolve this error, please remove the related domain from the domain manager of the account where you don't need the domain. If you're unable to access that account or you believe another customer account is using the domain in error, you can reach out to HubSpot Support.