Email

Set up a compliance copy email

Last updated: March 6, 2019

Applies to:

Marketing Hub Professional, Enterprise
Legacy Marketing Hub Basic

The compliance copy email feature automatically BCCs all outgoing messages to a designated email address. This feature is available for organizations required to evaluate all outgoing messages for compliance to standards set by the U.S. Securities and Exchange Commission (SEC). A simple way to do this is to automatically BCC all outgoing messages to a designated email address where these messages can be reviewed for compliance later.

Please note:
  • Emails with personalization tokens generate a compliance copy email for each unique recipient. For example, if you send a marketing email with a personalization tokens to 1,000 contacts, you'll receive 1,000 compliance copy emails. Common free email providers (e.g., Gmail, Yahoo) can't handle this type of email volume.
  • Any compliance copy emails sent count towards your email send limit.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar, click Marketing > Email.
  • Click the Subscriptions tab.

  • Switch the Compliance copy email toggle on.

  • In the dialog box, enter the email of the person who will be receiving the BCC of all outgoing emails. Then click Save to send a confirmation email to the recipient.

  • If you need to update the recipient for your compliance copy email, click Edit recipient.
HubSpot Help article screenshot

Please note: it's not possible to use the CC functionality when sending marketing emails from HubSpot.