billing

Manage your HubSpot subscription

Last updated: February 18, 2021

Applies to:

Marketing Hub  Starter, Professional, Enterprise
Sales Hub  Starter, Professional, Enterprise
Service Hub  Starter, Professional, Enterprise
CMS Hub  Professional, Enterprise

In the Account & Billing section of HubSpot, you can view and manage your current subscriptions and billing details. A user must have Modify billing & change name on contract permission to make billing-related changes.

Learn more about viewing and downloading your invoices and receipts

Account overview

To view your current subscriptions and add-ons:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Under Products & Add-ons, view details for your current subscriptions and add-ons, including automatic renewal date, email and contact usage, and paid user assignments.
  • To view a subscription's full details, click Manage subscription next to the subscription. This will take you to the Subscriptions tab where you can manage individual subscriptions.

    billing-manage-subscription
  • To manage paid seats for a Sales Hub or Service Hub subscription, click Manage users & teams. Learn more about managing paid Sales Hub and Service Hub seats.
  • To remove additional unassigned paid seats, next to the count of seats, click Remove. Learn more about removing additional unassigned paid seats.

Manage individual subscriptions

To view details of, upgrade, or cancel a subscription:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Subscriptions tab.
  • At the top of the page, view your current subscription term, next billing date, and the payment method attached to the subscription. 
  • To view a subscription's details, click Billing details to the right of the subscription.

Please note: if your subscription includes a legacy discount, check out our billing FAQ to learn more.

  • To upgrade a subscription, click Upgrade to the right of the subscription.
  • To cancel a subscription, click Cancel under the subscription. Learn more about how to cancel your subscription.

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Add or update payment methods

When updating your payment methods, you can edit or remove existing payment methods, or add a new payment method.

Learn how to change the company name on your invoice and receipt.

Please note: if your account isn't set up for automatic credit card payments, please reach out to your Customer Success Manager, or learn how to make a one-time credit card payment.

Add a payment method

To add a new payment method:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Payment Methods tab.
  • Click Add a payment method.
  • In the right panel, enter your credit card information. To allow admins to use this payment method in the future, select the Allow all admins to use this payment method

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  • Click Add.

Update a payment method and billing address 

If a payment method is set as shared, any user with Modify billing permissions can make changes to it. In some cases, a user may add a credit card and choose not share it. In that case, only that user can make changes to the card information, but other admins can still view it. 

To edit an existing payment method:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Payment methods tab. 
  • Click Actions to the right of a credit card to make changes or delete the payment method.
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  • Make any necessary edits to the card information and/or billing address.
  • If your account includes more than one product, select the checkbox next to the products that should be paid for using this payment method. 
  • Click Update


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Set a billing contact

A billing contact will receive HubSpot billing and renewal notifications, including invoices and receipts for all subscriptions.

To set a billing contact:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • Click the Company Info tab.
  • In the Points of contact section, next to Billing contact, use the dropdown menu to select a billing contact.
     billing-point-of-contact
  • To add multiple billing contacts, click + Add another, then select a user from the dropdown menu.

The selected users will then be eligible to receive HubSpot billing-related notifications.