Learn how to view manage your current HubSpot subscription, find your subscription and service limits, and start a trial of HubSpot's software.
Review other articles related to paying your HubSpot invoice:
You must be a billing admin to make any billing-related changes to your HubSpot account.
Find your HubSpot subscriptions and service limits
To view your current subscriptions and add-ons:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- In the Products & Add-ons section, view details for your current subscriptions and add-ons.
- Applicable limits will display under each subscription:
- For Marketing Hub subscriptions, this includes your contact limit and monthly email send limit.
- For Sales and Service Hub subscriptions, this includes the number of users assigned to a seat.
- To manage your individual subscriptions, click Manage subscriptions. This will take you to the Subscriptions tab.
Manage individual subscriptions
To view details of, upgrade, or cancel a subscription:
- In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
- Click the Subscriptions tab.
- At the top of the page, view your current subscription term, the next billing date, and the payment method attached to the subscription.
- To view a subscription's details, click Billing details.
- In the right panel, view your committed and auto-renewal terms, the current cost of your subscriptions, any applied discounts, and the billing frequency.
- If your subscription includes a legacy discount, learn more about it here.
- To upgrade a subscription, click Upgrade to the right of the subscription.
- To cancel a subscription, click Cancel auto-renewal if you have not cancelled your renewal, or click Cancel.
- You can cancel a paid subscription any time. However, if you cancel or downgrade a paid subscription, you'll continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. Learn more about cancelling your HubSpot subscription.
Frequently asked questions
Who should I contact if I have billing-related questions about my account?
If you have specific billing-related questions regarding your HubSpot account, you can send an email directly to HubSpot's billing team at billing@hubspot.com.
General account questions can be directed to your Customer Success Manager. If you do not have your Customer Success Manager's contact information, contact HubSpot Support by clicking on the Help button in the bottom right corner of your HubSpot account.
How do I change the number of seats in my Sales or Service Hub subscription?
If you add a seat to your HubSpot Sales Hub or Service Hub account, you will immediately be able to assign a user to the new seat. Your account will be billed at a prorated amount on your next bill date. For example, you are billed on the 25th of every month for a total of 5 paid users and on the 7th of the month you buy an additional seat. For that billing period, you will pay a prorated cost from the 7th-25th for the additional seat, along with the normal rate of the 5 users.
If you remove a user's access to the paid tools, the seat will still exist for your flexibility of use and you will continue to pay for the seat. To stop paying for the seat and delete the seat during your renewal process, reach out to your Customer Success Manager to inform them. Learn how to manage your paid users in HubSpot.
If you've purchased additional paid seats, you can remove them at any time from your Account & Billing page. Once removed, your billing will be adjusted at the start of your next subscription term. Learn how to remove additional paid seats.
Please note: when adding new seats, refer to HubSpot's pricing page for the current cost per seat.
Why am I seeing a legacy discount applied to my Sales Hub Professional subscription?
When reviewing your Sales Hub Professional billing details, you may see a legacy discount applied to some of your seats. This occurs if you purchased Sales Hub Professional seats before there was a change to the current price per seat. Refer to HubSpot's pricing page for the current price per seat.
How do I start a trial of any of HubSpot's tools?
To start a trial of any of HubSpot’s tools and software:
- In your HubSpot account, click your account name in the top right corner, then click Pricing & Features.
- Under the subscription you want to trial, click Start a free 14-day trial. The trial will automatically begin.
Alternatively, you can also click any of the tools you want to trial (for example, sequences) and click Start a free 14-day trial. Or, contact your Customer Success Manager.
Will I be charged after my trial ends?
If you are currently on a trial for any HubSpot subscription, you will not be automatically charged after the trial ends.
How do I cancel a trial?
Trials will automatically end after 14 days. To cancel any trials associated with your HubSpot account, contact HubSpot Support.
