billing

Cancel your HubSpot subscription

Last updated: April 1, 2020

Learn how to cancel your current HubSpot subscription. If you want to remove an add-on (ads, reporting, or website) from your account, or if you have additional questions about cancelling, contact your customer success manager. If you have multiple subscriptions, you'll need to cancel each one individually to fully cancel all subscription.

If you cancel or downgrade a paid subscription, you will continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. The commitment length is the period of time that you've agreed to use and pay for a subscription; the billing frequency is how often you have agreed to make payments within that time period.

For example, if your contract has a 12-month commitment term with a monthly billing cycle and you decide to cancel your subscription after eight months, you will continue to be charged monthly until the end of your 12-month commitment term. See HubSpot's Customer Terms of Service for more information.

Marketing Hub Basic, Professional, and Enterprise

If you are a Super Admin or your account's Billing contact and want to cancel your HubSpot Marketing Hub Basic, Professional, or Enterprise subscription:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Billing details for the service you want to cancel.
  • Click Request cancellation.

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  • Your cancellation request will be sent to your customer success manager (CSM) who will be in touch with next steps.

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Sales Hub Starter and Professional, Service Hub Professional, and Marketing Hub Starter

If you have admin access, you can cancel your Sales Hub Starter or Professional, Service Hub Professional, or your Marketing Hub Starter subscription for your entire team. 

Please note: all paid seats must be unassigned from users before you're able to cancel the subscription. Learn how to manage your paid seats.

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Billing details for the service you want to cancel.
  • Click the Autorenew switch to toggle it off. Then, choose your cancellation reasons with any additional comments you want to add, and click Cancel my account.

You'll receive a notice of non-renewal will be sent out after auto-renew has been toggled off. This will include the commitment term of the contract and the effective date of the cancellation.

Please note: users with admin access have the ability to remove individual users from a HubSpot Sales account. If you're a legacy HubSpot Sales Hub Power user, you will not be able to re-upgrade to this product after downgrading or cancelling the account.

CRM Free only

Admin users can delete a HubSpot CRM account:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Delete account

  • You'll be prompted to enter your Hub ID in order to confirm the deletion. Once you enter your Hub ID, click Yes, delete to permanently delete your account.

Learn how to uninstall the HubSpot Sales email extension.

Please note: if you don't see the option to delete your account, make sure you are an Admin with Sales Access enabled under Users & Teams.

Trial

Your free trial will automatically expire after 30 days. If you want to deactivate your trial before that date, you can reach out to support by clicking the Help button in the bottom-right corner of your screen.

Partner

To cancel a Partner account, reach out directly to your channel consultant to adjust your subscription. If you need help finding your channel consultant's contact information, you can reach out to support by clicking the Help button in the bottom-right corner of your screen.

Developer

To cancel your developer account, click the Help button in the bottom-right corner of your screen and contact the Community or support.

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