billing
Account Settings

Cancel your HubSpot subscription

Last updated: June 15, 2020

Applies to:

All products and plans

Users with Modify billing permissions can cancel their HubSpot account subscription. If you have multiple subscriptions and add-ons, you'll need to cancel each one individually to fully cancel your account.

If you cancel or downgrade a paid subscription, you'll continue to be charged for the duration of the commitment length in your contract, which may differ from your billing frequency. Learn more about how canceling or downgrading impacts your payments

If you're moving away from HubSpot entirely, it's recommended that you export your content and data before leaving.

You can cancel subscription renewal for the following subscriptions:

  • Marketing Hub Starter
  • Sales Hub StarterProfessional, and Enterprise
  • Service Hub Starter, Professional, and Enterprise
  • CMS Hub Professional and Enterprise

The following subscriptions require a cancellation request:

  • Marketing Hub Legacy Basic, Professional and Enterprise
  • Trial accounts
  • Partner accounts
  • Developer accounts

A Free HubSpot CRM can be deleted at any time.

Please note: if you have a Marketing Hub Legacy Basic, Professional, or Enterprise account, you cannot cancel your subscription within 10 days of your renewal date.

Cancel subscription renewal

Please note: all paid seats must be unassigned from users before you're able to cancel the subscription. Learn how to manage your paid seats. If you're a legacy HubSpot Sales Hub Power user, you will not be able to re-upgrade to this product after cancelling the account.

To cancel your Marketing Hub Starter, Sales Hub Starter or Professional, Service Hub Starter orProfessional, or CMS Hub Professional or Enterprise subscription:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Billing details next to the subscription you want to cancel.
  • In the right panel, click Cancel renewal

    cancel-renewal-button
    • If you're cancelling a Marketing Hub Starter subscription, review the features that will be affected when you cancel. Then, select the I understand that all users connected to this HubSpot account will lose access to these features when my current commitment period ends checkbox.
    • Click Next.
  • Select your cancellation reasons, then click Cancel my renewal

A notice of non-renewal will be sent to the billing admin of the account. This will include the commitment term of the contract and the effective date of the cancellation. After the effective cancellation date, your account will be downgraded to a free CRM, which can then be deleted.

Request cancellation

Marketing Hub, Sales Hub, and Service Hub

To cancel your HubSpot Marketing Hub Legacy Basic or ProfessionalSales Hub Enterprise, or Service Hub Enterprise account:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Billing details next to the service you want to cancel.
  • In the right panel, click Request cancellation.

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  • The cancellation request will be sent to your customer success manager (CSM) who will reach out to you with next steps.

Partner

To cancel a Partner account, reach out directly to your channel consultant to adjust your subscription. If you need help finding your channel consultant's contact information, you can reach out to support by clicking the Help button in the bottom-right corner of your screen when logged in.

Developer

To cancel your developer account, click the Help button in the bottom-right corner of your screen and contact the Community or support.

Trial

Your free trial will automatically expire after 30 days. If you want to deactivate your trial before that date, you can contact support by clicking the Help button in the bottom-right corner of your screen.

CRM Free only

Users with Modify billing permission can delete a free HubSpot CRM account:

  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Products & Services section, click Delete account

delete-your-account

  • You'll be prompted to enter your Hub ID to confirm the deletion. Click Yes, delete to permanently delete your account.

Learn how to uninstall the HubSpot Sales email extension.

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