Review your HubSpot renewal

When you purchase a HubSpot subscription, you select the products, commitment term, and billing cycle thereby creating an Order Form which will become your contract. The processes for your subscription renewal and other contract changes may be determined by these selections.

In this article, learn more about what to expect during renewal and contract change requests, including which HubSpot teams to contact.

Understand commitment terms and billing cycles

Before renewing or requesting changes to your subscription, review the following:

• Commitment term: the period of time you've agreed to use and pay for a subscription. The date of your purchase and the commitment term determines your renewal date. For Starter subscriptions, this can be a monthly or annual commitment. For Professional and Enterprise subscriptions, this must be an annual commitment.
• Billing cycle: how often you've agreed to make payments within that time period. You can choose to pay monthly, quarterly, or annually, depending on the subscription tier.

Your billing statement date depends on the start of your commitment term and your billing cycle. In the example below, you’d pay the annual fee in full on March 5, 2025 at the beginning of the subscription. Your renewal date would be March 5, 2026. On that date, you’d pay the annual fee in full to continue the subscription for the next 12 months. If you chose a monthly billing cycle for the 12-month commitment, you’d pay on the 5th of every month, but still be committed to the subscription for 12 months.

Understand renewal options

You can choose to renew your subscription up until the end of your current commitment term, which is referred to as the Current Term below. For more information about contract terms, review HubSpot's Customer Terms of Service.

Auto-renewal

To automatically renew with the same subscription, term, and billing cycle, keep auto-renewal turned on. The same contract will be automatically renewed starting the day after the Current Term ends. Leading up to your renewal, you’ll be contacted by a Contract Manager to confirm renewal details.

Unless specified otherwise in your Order Form, your contract will automatically renew. To prevent an auto-renewal, you must notify HubSpot by disabling auto-renewal in your HubSpot account before your next Renewal Term.

If you turn off auto-renewal, your subscription will be automatically cancelled on your renewal date, regardless of when you turn off renewal. For example, if your contract has a 12-month commitment term and you decide to cancel your subscription after eight months, you’ll continue to be charged monthly until the end of your 12-month commitment term. 

Cancellation

You are not permitted to cancel your subscription prior to the end of your Current Term. If you don’t want to renew your subscription, you must notify HubSpot by disabling auto-renewal in your HubSpot account before your next Renewal Term. When you turn off auto-renewal, this means your subscription will be automatically cancelled on your renewal date, not immediately.

To discuss your subscription, contact your Customer Success Team/Manager.

Downgrades

You are not permitted to downgrade your subscription during your Current Term. If you want to downgrade your subscription, it will take effect at the time of renewal.

For example, if your contract has a 12-month commitment term for a Sales Hub Professional subscription and you decide to downgrade to Sales Hub Starter after eight months, your Professional subscription will continue until the end of your Current Term (i.e. the 12-month commitment term). On your renewal date, your account will be downgraded from Professional to Starter and your billing amount will be adjusted accordingly.

To discuss downgrade options, contact your Customer Success Team/Manager. It's also recommended to review what happens when you downgrade your account.

Please note: if your account has marketing contacts (Marketing Hub Starter, Professional, and Enterprise only) or paid seats, going below your contact tier or using fewer seats will not automatically downgrade your account. If you want to downgrade to a lower contact tier or remove seats, it will take effect at the time of renewal.

Upgrades

You can upgrade your subscription at any time in your account or by contacting HubSpot Sales or your Customer Success Team/Manager.

Please note: there are scenarios where your account may be automatically upgraded, which will take effect during your Current Term. These include when your marketing contact count increases above your current tier (Marketing Hub Starter, Professional, and Enterprise only) or when you’ve assigned users seats beyond those you’ve purchased. Learn more about automatic contact tier upgrades and managing paid seats.

Billing changes

If you want to change your billing cycle, contact the Contract Management Team.
If you need to make changes to your billing details or have questions about an invoice, contact the HubSpot Billing Team at billing@hubspot.com.

Review your upcoming renewal

When your HubSpot subscription is up for renewal, your account’s primary account contact and billing contacts will receive an email from a Contract Management Team. A call-to-action will also appear in your Account & Billing settings. From the email or your settings, you can review and compare your renewal options.

Please note: if your account doesn’t have assigned billing contacts, the renewal email will be sent to up to three active Super Admins.

• To access your renewal center:
  
  • Within your HubSpot account: In your HubSpot account, click your account name in the top right corner, then click Account & Billing. Click the Subscriptions tab. In the Auto-renewal terms section, click View in Renewal Center.
  • From your email: Navigate to the email from the Contract Management Team or your assigned Contract Manager. Click the link to your renewal center.

• On the Renewal Options page, review your current renewal terms. Your HubSpot subscription is set to automatically renew with these terms.
• Click Alternative [number] to view different renewal options for your subscription. 
• To compare the differences between the two options, click Compare renewal options. 
  
  • On the Auto-renewal tab:
    
    • To confirm your renewal terms, click Keep auto-renewal terms. In the box, click Yes, I'm sure to confirm or No, I'm still deciding on my auto-renewal terms to go back to the page. 
    • To schedule a call with a Contract Manager, click Schedule a call. In the dialog box, select a meeting time.

• • On the Alternative [number] tab:
    
    • To review your quote with the new subscription terms, click Review order.
    • To schedule a call with a Contract Manager, click Schedule a call. In the dialog box, select a meeting time.

Learn more about managing subscriptions.