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Lists

Why can't I delete a list?

Last updated: April 27, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

When attempting to delete a list you may get an error: "Cannot delete list. This list is being used in these places [name(s) of list(s)]".

To proceed, remove the list you want to delete as criteria on the other list, then you will be able to delete the list.

cannot-delete-list.png 

You may also get an error when attempting to delete the list if the list is the starting condition for a workflow. If this is the case, remove the list as the workflow starting condition, then you will be able to delete it.

You are also not able to delete default lists. These include persona listsblog subscription lists, and partner lead registration lists if you are an agency partner. The "Delete list" option will not appear in the More dropdown for these lists.

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