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Unable to delete list

Last updated: June 30, 2023

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When a list can't be deleted, the Delete option will be grayed out. There are two reasons why you may be unable to delete a list:

  • The list is used in a HubSpot tool; or
  • the list is a default list.

To identify if the list is used in another HubSpot tool:

  • In your HubSpot account, navigate to CRM > Lists.
  • Hover over the list you want to delete and click Details.
  • In the right panel, view where the list is being used. From this, you can determine your next actions based on the tools the list is used in:
    • If the list is used as a criteria in other lists, delete those lists or change their criteria to exclude this list.
    • If the list is used in workflows, delete the workflows or remove the list from their enrollment triggers.
    • If the list is used in saved views, delete the saved views or remove the list from its criteria.
    • If the list is used in audience access, remove the list from the page's access.
    • If the list is used in a report, edit the report to remove any reference to the list. 
  • Delete the list.
  • If the list still can't be deleted, it is likely a default list. These include persona lists, blog subscription lists, and partner lead registration lists if you're a HubSpot Partner.
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