Last updated: October 13, 2020
When a list can't be deleted, the Delete option will be grayed out. There are two reasons why you may be unable to delete a list:
- The list is used in a HubSpot tool; or
- the list is a default list.
To identify if the list is used in another HubSpot tool:
- In your HubSpot account, navigate to Contacts > Lists.
- Hover over the list you want to delete and click Details.
- In the right panel, view where the list is being used. From this, you can determine your next actions based on the tools the list is used in:
- If the list is used as a criteria in other lists, delete those lists or change their criteria to exclude this list.
- If the list is used in workflows, delete the workflows or remove the list from their enrollment triggers.
- If the list is used in saved views, delete the saved views or remove the list from its criteria.
- If the list is used in audience access, remove the list from the page's access.
- Delete the list.
- If the list still can't be deleted, it is likely a default list. These include persona lists, blog subscription lists, and partner lead registration lists if you're a HubSpot Partner.