When experiencing loading or playback issues with HubSpot Academy videos, complete the following troubleshooting steps:
- Close and open your browser. Refresh the page where you experienced video issues.
- Clear your browser cache and refresh the page again.
- Disable any ad blockers used in your browser and restart the browser. Ad blockers may prevent videos from playing.
- If the video is playing intermittently, decrease the quality by clicking the settings icon settings to help it stream faster.
- Disable any extensions or plugins and test the video in your browser again. Certain extensions or plugins can contribute to video playback errors.
- Load the videos on another network.