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What should I do if HubSpot Academy videos are not playing?

Last updated: January 9, 2017

Our HubSpot Academy courses and certifications contain great videos to further enhance your inbound marketing expertise. However, if you encounter any loading or playback issues while watching these videos, please follow the troubleshooting steps here:

  • First, try closing your browser, opening it again, and navigating to the page.
  • If you are still experiencing issues, try clearing your browser cache. If you aren't sure how to do this, please follow the instructions here.
  • If you are using adblock, this could potentially prevent videos from playing. Try disabling adblock on your browser and then restarting the browser. 
  • If the video is playing intermittently, decrease the quality by clicking the settings wheel to help it stream faster.
  • Occasionally, certain plugins will cause video playback errors. Try disabling any enabled plugins one by one. 
  • If the issue persists, you can help us troubleshoot the issue by visiting whatsmybrowser.org and sending the link provided to our Support Team, who can give further guidance. 

In the extreme case that you continue to experience issues after following the steps detailed above, please reach out to our Academy Team