You can pin one activity to the top of a contact, company, deal, ticket, or custom object record timeline. A pinned activity will appear on the record timeline for all users in your account. There can only be one pinned activity for each record.
Navigate to your records:
Contacts: In your HubSpot account, navigate to Contacts > Contacts.
Companies: In your HubSpot account, navigate to Contacts > Companies.
Deals: In your HubSpot account, navigate to Sales > Deals.
Tickets: In your HubSpot account, navigate to Service > Tickets.
Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
Click the name of the record.
Locate the existing activity you'd like to pin. If the activity details are collapsed, click the right right arrow in the top left of the activity to expand it.
At the top of the activity, click Actions, then select Pin.
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