Last updated: June 22, 2022
You can pin one activity to the top of a contact, company, deal, ticket, or custom object record timeline. A pinned activity will appear on the record timeline for all users in your account. There can only be one pinned activity for each record.
- Navigate to your records:
- Contacts: In your HubSpot account, navigate to Contacts > Contacts.
- Companies: In your HubSpot account, navigate to Contacts > Companies.
- Deals: In your HubSpot account, navigate to Sales > Deals.
- Tickets: In your HubSpot account, navigate to Service > Tickets.
- Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
- Click the name of the record.
- Locate the existing activity you'd like to pin. If the activity details are collapsed, click the right arrow in the top left of the activity to expand it.
- At the top of the activity, click Actions, then select Pin.
