Pin an activity on a record

You can pin one activity to the top of a contact, company, deal, ticket, or custom object record timeline. A pinned activity will appear on the record timeline for all users in your account. There can only be one pinned activity for each record.

• Navigate to your records:
• Contacts: In your HubSpot account, navigate to Contacts > Contacts.
• Companies: In your HubSpot account, navigate to Contacts > Companies.
• Deals: In your HubSpot account, navigate to Sales > Deals.
• Tickets: In your HubSpot account, navigate to Service > Tickets.
• Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.

• Click the name of the record.
• Locate the existing activity you'd like to pin. If the activity details are collapsed, click the right right arrow in the top left of the activity to expand it.
• At the top of the activity, click Actions, then select Pin.