Last updated: February 24, 2022
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When you connect your inbox via IMAP and SMTP, you might receive an error during the connection process or in your email integration settings. To better understand why the error occurred, review the steps that take place in order to successfully connect your inbox via IMAP and SMTP:
Understanding the process can help you better understand where the error occurred and how to resolve it. For example, if you see a SMTP Settings Incorrect error it means HubSpot could successfully connect and log into to the IMAP server, but encountered an error connecting to the SMTP server.
In the Table of Contents on the right, select an error message to learn about where the error occurred and how to resolve it.
HubSpot cannot connect to the corresponding IMAP server on the given port.
Some email clients require users to create an app-specific password in order to login. Follow your email provider's steps to create an app-specific password, and use that app-specific password to log in.
Below are links to documentation on this issue for some commonly used providers:
IMAP/SMTP servers are required to have SSL certificates signed by a trusted Certificate Authority. This error message indicates that you have an SSL certificate that is either malformed, outdated, or signed by an unrecognized authority.
To sign in and continue connecting your inbox, select the Allow non-secure certificate checkbox under the Advanced Options section when connecting your inbox via IMAP.
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