Please note: this feature is NOT turned on by default and must be used with care. Enabling this feature will result in every single email sent from this HubSpot account getting copied to the designated email address, which could cause problems if you have load limits for your email service or if the person who owns this inbox doesn't need or want to receive these emails.
A personalization token means that the email has changed. So if you send the same email to Rachel and to Tom, you will get two compliance copy emails to your inbox since your "Hi [name]" line was different for each. So you could be receiving thousands of emails.
Navigate to email settings
From your marketing dashboard, navigate to Content > Content Settings. In the left sidebar, click Marketing > Email.
Enable compliance copy email
Click the Subscriptions tab, then switch the Compliance copy email toggle ON.
Once you switch this setting ON, you will be prompted to enter the Recipient email. Enter the email address of the person who will be receiving the BCC of all outgoing emails, then click Save.
Edit the recipientIf you need to update the recipient for your compliance copy email, click Edit recipient.
Please note: it is not possible to use the CC functionality when sending marketing emails from HubSpot. To include someone as a recipient on a marketing email, they must be added as a contact in the database and included on the sending list or as an individual recipient.