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File upload error: 'There was an error uploading your file'

Last updated: January 29, 2025

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This message displays when your file upload has failed. Before uploading a file, review the file tool's supported file types and sizes. If you file meets these requirements, but your uploads are still encountering the error, review the possible reasons below. 


  • Upload size and ISP upload speed: the size of the file can impact the time it takes to complete the process, especially if your Internet Service Provider (ISP) offers limited upload speeds. Larger files and slower ISP upload speeds will take longer to upload and can result in this error. To resolve this, try reducing your file size, or uploading the file on a different network. 
  • Uploading on a mobile network: if you upload your files using a mobile network, your internet performance can be variable. Mobile networks can experience fluctuations in speed and reliability, and certain mobile plans may throttle upload speeds after a data cap is reached. It is recommended to try uploading the file while connected to wifi instead. 
  • Using a VPN: if you're using a Virtual Private Network (VPN), your data is likely being encrypted and routed through a server in another location. This can reduce upload speeds because of the additional steps in the data transmission process, which can cause your uploads to time out and result in this error. To resolve this, try turning off your VPN and uploading your file again. 
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