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Files

Supported file types and sizes

Last updated: January 27, 2023

Applies to:

All products and plans

When uploading files to HubSpot, there are specific file types and size restrictions for each tool.

Please note: HubSpot does not support the management of sensitive information. For more information, please see our Terms of Service.

Files tool

You can upload any file type to the files tool. When uploading your files, do note the following: 

  • The file size limits for the files tool are:
    • Files up to 20 MB for accounts with only access to HubSpot’s free tools.
    • Files up to 2 GB for accounts with paid subscriptions. If a file is 1 GB or more, you may experience issues when uploading the file.
  • If you upload a video file to HubSpot, it will be transcoded to stream at 2.5 MB per second by default. For faster video streaming, ensure you are using HubSpot Video, powered by Vidyard.
  • If a HTML or JavaScript file is uploaded to the File Manager, then loaded using a default HubSpot domain, it will use Content Type: text/plain. As a result, web browsers will not render the code and if a user goes directly to the file, it will display the HTML code in plain text. To avoid this, you can set these files to use one of your connected domains instead of a HubSpot default domain.
  • When uploading images to the files tool, the following file types are supported:
    • jpg
    • jpeg
    • png
    • tif
    • tiff
    • ico
    • bmp
    • webp

 

Documents

The following file types can be uploaded as trackable documents in HubSpot:

  • pdf
  • pptx
  • csv
  • docx
  • xlsx

When uploading pdf files to the documents tool, it's recommended that the document is viewed with a supported browser on a computer, rather than a mobile device. If you are using a mobile device, you may experience issues displaying the document.  

Any videos, gifs, and hyperlinks included in your file will not function when the file is uploaded to the documents tool. The file size limit for documents is 250 MB.

Chat widget

The following file types are supported when sending an attachment to a website visitor in a chat conversation:

  • video
  • audio
  • json
  • ms-excel
  • ms-powerpoint
  • msword
  • pdf
  • gif
  • jpeg
  • jpg
  • png
  • tiff
  • calendar
  • css
  • csv
  • plain-text
  • vnd
  • zip

The file size limits for the chat widget are:

  • Files up to 25 MB can be sent to a visitor in the chat widget.
  • Files up to 10 MB can be sent by the visitor in the chat widget.

Customer Portal 

The following file types are supported when adding an attachment in a customer portal:

  • video
  • audio
  • json
  • ms-excel
  • ms-powerpoint
  • msword
  • pdf
  • gif
  • jpeg
  • jpg
  • png
  • tiff
  • calendar
  • css
  • csv
  • plain-text
  • vnd
  • zip

The file size limit for customer portals is 30MB

One-to-one email attachments

The following file types are supported when adding an attachment directly to a one-to-one email from a record in your HubSpot CRM or your conversations inbox:

  • video
  • audio
  • json
  • ms-excel
  • ms-powerpoint
  • msword
  • docx
  • pptx
  • xlsx     
  • odg
  • otp
  • ods
  • odt
  • ps
  • pdf
  • gif
  • jpeg
  • jpg
  • png
  • tiff
  • calendar
  • css
  • csv
  • plain-text
  • vnd
  • zip

The file size limits for one-to-one emails are:

  • The file size limit for sales emails is 20MB.
  • The file size limit for emails sent from the conversations inbox is 25MB.

Please note: to attach other file types, you can upload the file to the files tool, then select the option to choose an existing file from the file manager. 

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