Last updated: August 8, 2023
When uploading files to HubSpot, there are specific file types and size restrictions for each tool.
Please note: HubSpot does not support the management of sensitive information. For more information, please see our Terms of Service.
You can upload most file types to the files tool. When uploading your files, do note the following:
The file size limit for documents is 250 MB.
The following file types can be uploaded as trackable documents in HubSpot:
When uploading pdf files to the documents tool, it's recommended that the document is viewed with a supported browser on a computer, rather than a mobile device. If you are using a mobile device, you may experience issues displaying the document.
Any videos, gifs, and hyperlinks included in your file will not function when the file is uploaded to the documents tool.
The file size limits for the chat widget are:
The following file types are supported when sending an attachment to a website visitor in a chat conversation:
The file size limit for customer portals is 30MB.
The following file types are supported when adding an attachment in a customer portal:
The file size limit for both sales emails and emails sent from the conversations inbox is 20MB.
The following file types are supported when adding an attachment directly to a one-to-one email from a record in your HubSpot CRM or your conversations inbox:
Please note: to attach other file types, you can upload the file to the files tool, then select the option to choose an existing file from the file manager.