BetaManage connected apps

The Connected Apps page in your HubSpot account is a centralized location for managing your connected apps. On the Connections home tab, view at a glance app connection statuses, identify issues that need attention, and understand how apps interact with CRM data. On the Connection insights tab, check app activity, API usage, learning resources, and record-level interactions. These insights help you monitor app behavior, identify and resolve errors, and prevent issues like expired connections or reaching API call limits.

For example, you can quickly identify disconnected apps, review recent app activity across your organization, and see how apps are creating, updating, or deleting CRM records.

To access the most up-to-date features on the Connected Apps homepage, including Connections home and Connections insights, Super Admins can opt in to the Connected Apps: New Connections Home & Connection Insights beta.

View the Connections home

The Connections home page provides a centralized page for managing all your connected apps.

To access the Connections home page:

1. In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. On the Connections home tab, access an overview of all apps connected to your HubSpot account. 

On the Connections home tab, you’ll see the following sections:

• Needs your attention
• My apps
• Other apps installed by users in my organization
• Recommendations

Review apps that need attention

In the Needs your attention section, review apps that require action.
This section shows app statuses, such as:

• Apps that have an expired connection.
• Apps that are disconnected.
• Apps that have connection errors. 

Review the app status information to identify and resolve any issues, or click Reconnect to reconnect the app. 

View apps connected to your account

In the My apps section, review all apps connected to your HubSpot account.
For each app, you can view:

• Status: the connection status of the app (e.g., Connected, Disconnected). 
• Installed date: the date when the app was connected to the HubSpot account. 
• Installed by: the HubSpot user who installed the app. 
• Last activity date: the date when data was last sent and received for the app. 

Click an app name to open its settings page, where you can manage the app connection, review app-specific details, or disconnect the app.

Review apps connected by other users

The Other apps installed by users in my organization section displays apps connected by other users in your HubSpot account.

Use this section to:

• Understand which apps are connected across your organization.
• Identify duplicate or unused apps.
• Monitor app usage outside your own connections. 

Each app entry in the table will show the number of connections across users.

1. Click the count of connections to see a list of who has installed the app.
2. Click the Actions dropdown menu to view connections, open the app in the Marketplace, and install the app yourself. 

Recommendations

In the Recommendations section, browse new apps from the HubSpot Marketplace and install them without leaving the page. 

View Connections insights

The Connections insights page provides a detailed view of app activity and how apps interact with your HubSpot account and CRM data.

To access the Connection insights:

1. In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Click the Connections insights tab.

In the left sidebar menu, you’ll see the following options:

• Activities
• Academy
• API Call Usage
• Record Insights

Review app logs and activity

Under Activities, review the App log. This shows you recent app-related events across your HubSpot account, such as:

• Connection and disconnection events
• Reinstallation events
• Data sync setting changes 

You can filter the activity log by activity type, user, and app. 

Access Academy content

Under Academy, discover learning content about apps.

Use these resources to:

• Learn best practices for managing connected apps.
• Understand integration behavior and setup.
• Explore recommendations for maintaining app connections. 

Monitor API call usage

Under API Call Usage, you can track daily API call usage across private apps connected to your HubSpot account.

This section helps you to:

• Monitor usage trends.
• Identify spikes in API calls.
• Avoid disruptions caused by reaching API limits. 

Review record insights

Under Record Insights, you can review: 

• Daily record event counts by app.
• Which record types were affected (e.g., contacts).
• The type of action taken (e.g., Created, Updated, Deleted, and Merged). 

These insights help you understand the impact apps have on your CRM records and identify unexpected behavior.

When reviewing record insights, please note the following: 

• Record event counts are updated daily.
• All data is displayed in UTC time.
• Activities from the past 30 days are displayed.
• Available data starts on Dec. 1, 2025.

View an app overview page

Every app that is installed has its own overview page. This page provides you with in-depth information for that particular app.

To access the app-specific overview of an app: 

1. In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. On the Connections home tab, in the My Apps section, click the app that you want to view. 

On the app-specific overview page, you can review the following: 

• App status: view specific alerts or errors related to the app.
• App log: track changes to the app over time, such as when the app was installed, uninstalled, or reconnected. It also shows when a sync setting was turned on or off. Use the filters at the top of the table for activity type and users to filter the data displayed.

• App access and permissions: view which features in the app are currently authorized and which may require upgrades or reauthentication. If some permissions in the app require re-authentication, in top right of the Available after Re-authentication section click Re-authenticate to enable.
• Record Insights: view the daily count of records created, updated, deleted, or merged by each app.
• Learn more with HubSpot Academy: view recommended videos from HubSpot Academy that are relevant to the specific app.

Create and manage connected apps notifications

Set up email or in-app notifications to be notified when an app is installed, disconnected, or uninstalled in your HubSpot account.

To create a new notification: 

1. In your HubSpot account, click the settings settings icon in the top navigation bar. In the left sidebar menu, navigate to Integrations > Connected Apps.
2. Click the Notifications tab.
3. Click Create new notification.
4. Enter a notification name.
5. Click the Notification type dropdown menu and select a type of notification: App Install, App Disconnect, or App Uninstall.

• • When creating an App Disconnect notification, click the Notification reminder dropdown menu and select a frequency: Once an hour, Once a day, Once a week, or Once a month.
  • Click Next.
  • Select the apps you want to create the App Disconnect notification for.

6. Click Next.
7. Select which users and teams will receive the notification: Only super admins will be notified, Everyone will be notified, or Notify specific users and teams.
8. If you select Notify specific users and teams, select which users and teams the notification will be sent to.
9. Click Apply.
10. To edit the notification, click Actions > Manage notification.
11. To delete the notification, click Actions > Delete notification.

Once the notification has been set up, it can only be edited by Super Admins.