Add a support form to your knowledge base. Visitors can submit the form when they can't find their answers in your articles. These form submissions will create support tickets that will appear in both your tickets dashboard and in your conversations inbox for your team members to triage.
Set up the form
Set up the support form in your conversations inbox.
In your HubSpot account, click the settings iconsettings in the main navigation bar.
In the left sidebar menu, navigate to Conversations > Inboxes.
Click the name of the inbox where you want to connect a support form.