Last updated: February 11, 2025
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Last updated: February 11, 2025
Service Hub Professional , Enterprise |
Add a form to your knowledge base so visitors can submit the form when they can't find their answers in your articles. These form submissions will create tickets that will appear in your tickets index page and in your conversations inbox so your team can respond directly to the submission.
Please note: you can only add forms that have been connected to the conversations inbox to your knowledge base template.
You can add the form to the knowledge base template.
Visitors can now access your support form by clicking the link in the top right of your knowledge base. To send submissions to your conversations inbox, learn how to connect a form to the inbox.