Help & Resources

HubSpot videos are not playing

Last updated: October 13, 2020

Applies to:

All products and plans

When experiencing loading or playback issues with videos on HubSpot content, complete the following troubleshooting steps:

  • Close and open your browser. Refresh the page where you experienced video issues.
  • Clear your browser cache and refresh the page again.
  • Disable any ad blockers used in your browser and restart the browser. Ad blockers may prevent videos from playing.
  • If the video is playing intermittently, decrease the quality by clicking the settings icon settings to help it stream faster.
  • Disable any extensions or plugins and test the video in your browser again. Certain extensions or plugins can contribute to video playback errors.
  • Load the videos on another network.
If the issue persists and you have access to HubSpot Support, visit whatsmybrowser.org and send the link provided in your help ticket. If the video is part of a HubSpot Academy lesson or track, reach out to the HubSpot Academy.
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