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Use action recommendations in workflows

Last updated: March 23, 2026

Available with any of the following subscriptions, except where noted:

When creating a new workflow, you can add actions recommended by Breeze, HubSpot's AI, to streamline your workflow creation process. 

Workflow actions will be suggested based on common usage patterns. As users accept recommendations, the suggestions provided will be further refined and surfaced.

Please note: you can manage AI feature access in your AI settings and configure what data is shared. Review HubSpot's AI Trust FAQs and AI Model Cards for detailed information on AI security controls, data use, and compliance.

To use recommended workflow actions: 
  1. In your HubSpot account, navigate to Automation > Workflows.
  2. Click the name of an existing workflow or create a new workflow.
  3. Set your enrollment triggers.
  4. In the workflow editor, click the + plus icon and add your workflow actions. 
    • If a recommendation is available, the suggested action will appear after your added action. Suggestions will be generated based on patterns from similar workflows.

    • If no strong recommendation is available, no suggestions will appear.

  5. To use a recommendation, click Add. Then, set up your workflow action. 
  6. To ignore a workflow recommendation, click Dismiss. The workflow recommendation will disappear from the editor. 
  7. To provide feedback about a recommendation:
    • If a recommended action was helpful, click the thumbs up icon.
    • If a recommended action wasn't helpful, click the thumbs down icon.
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