Email Tracking

Uninstall the HubSpot Sales email extension

Last updated: December 3, 2018

free

If you no longer want to use the HubSpot Sales email extension in your inbox, you can uninstall the HubSpot Sales Chrome extension for Gmail, the HubSpot Sales Office 365 add-in, or the HubSpot Sales Outlook desktop add-in following the instructions below. 

Uninstall the HubSpot Sales Chrome extension

  • In your Chrome browser, click the Settings menu (three vertical dots or three lines) in the top right corner.
  • In the dropdown menu, navigate to More Tools Extensions.

  • Locate the HubSpot Sales extension and click Removeremove-hubspot-sales-extension

Uninstall the HubSpot Sales Office 365 add-in

  • In your Office 365 inbox, click Settings in the upper-right corner.
  • Click Manage add-ins.

  • In the slide-in pane, click My add-ins.
  • Click to toggle HubSpot Sales switch off. 

If you're using the add-in in your Outlook desktop app on a Mac, you can also uninstall the add-in from Outlook 365. Alternatively, you can take the steps below to uninstall the add-in from your Outlook desktop client:

  • Click the Store icon in your Outlook inbox ribbon.
  • In the left sidebar menu, click My Add-ins 
  • Click to toggle the HubSpot Sales switch off.

Uninstall the HubSpot Sales Outlook desktop add-in

  • In Windows, click the Start menu
  • Search for Uninstall a program or Add and remove programs.
  • Search for and select HubSpot Sales for Outlook.
  • Click Uninstall.
  • In the dialog box that appears, click Yes or Uninstall.
  • When the uninstallation is complete, click OK.
  • Complete the uninstallation process

Uninstall the HubSpot Sales for Windows tray app

  • In Windows, click the Start menu
  • Search for Uninstall a program or Add and remove programs.
  • Search for and select HubSpot Sales for Windows.
  • Click Uninstall.
  • In the dialog box that appears, click Yes or Uninstall.
  • When the uninstallation is complete, click OK.
  • Complete the uninstallation process

Uninstall remnants 

  • Copy and paste %localappdata%\Apps\2.0 into your Windows Start menu.
  • From the search results, click to open the 2.0 folder. 
  • Navigate to the Microsoft Registry and locate the folder at the following path: HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Deployment\SideBySide\2.0.  
  • Click the Windows logo key + R
  • In the dialog box, enter rundll32 dfshim CleanOnlineAppCache, then click OKclear-registry-folder 
  • Copy and paste %appdata%\Sidekick into your Start menu
  • From the search results, click to open the Sidekick folder. 
  • Delete all of the contents of this folder. 

Uninstalling the sales extension vs. disconnecting your inbox

Uninstalling the HubSpot Sales Chrome extension, the HubSpot Sales Office 365 add-in, or the Outlook desktop add-in is separate from disconnecting your authorized inbox in HubSpot.

When you uninstall the extension or the add-ins, you lose access to the HubSpot Sales features in your inbox. You can still manually log emails using your BCC addressWith your inbox still connected, you can still send emails from contact records in HubSpot and continue using your sales tools that require a connected inbox in your HubSpot account.