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Last updated: January 19, 2023
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If you're using the HubSpot Sales extension or add-in with your email address to log and track emails and access the sales tools in your inbox, you can manage some of the extension's settings in your account's email integration settings. Specifically, you can switch which HubSpot account the extension is syncing with, add a BCC address to log to another system, and block notifications for specific IP addresses.
To access your extension settings:
Here you can access various extension settings.
When your user account, which is the email address that you use when you log into HubSpot, has access to more than one HubSpot account, make sure that you're logged in to the correct HubSpot account when using the extension. Any log and track data will be associated to the HubSpot account specified in your extension settings.
Please note: if you sync your sales tools to a HubSpot CRM account instead of an account with paid Sales Hub seats, you will not have access to paid tools. This includes unlimited notifications in your activity feed. Learn how to identify and switch to your HubSpot account with paid features.
To select a different HubSpot account to sync with your extension:
You can also switch the HubSpot account that your sales extension or add-in is connected to from the Chrome extension, the Outlook desktop configuration settings, or the Office 365 settings.
You can add an additional BCC address if you want to log your emails to another system, such as Salesforce. First, you need to access the other system's email address. If you're using Salesforce, you can access your email to Salesforce address following the steps below:
Next, add the address as an additional BCC address in your email integration settings:
If you don't want to receive open or click notifications for a specific IP address, you can block the IP address in your extension settings. This is useful for:
Please note: if your activity is still not being filtered, it is likely that your mobile device, computer, or company uses a dynamic IP address, which means that it consistently changes. You can continue to update the IP address in the Blocked IP Address field, but keep in mind that because the IP addresses will change, blocking your mobile device's IP address may not completely prevent open notifications.To find your own IP address, you can do one of the following:
Please note: if you are receiving notifications about your activity when viewing emails on your mobile device, you can disable notifications for the HubSpot mobile app on your iPhone.
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