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What should I do if I'm not receiving notification emails from HubSpot?

Last updated: November 5, 2018

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Form submission notification emails, lead revisit notification emails, file export emails, and other email notifications are sent from HubSpot and let you know when an action has occurred in your account. If HubSpot emails sent to you and your team are resulting in bounces or ending up in the junk folder, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to whitelist a sender by adding their domain or IP address.

Please note: if you're experiencing deliverability issues for marketing emails, confirm that your email sending domain is connected before completing the steps below. 

Whitelist a sender or domain

Work with your IT team to make changes to your whitelist or "safe sender" list. If you're using a free email provider such as Gmail, you can find whitelisting instructions in their user documentation. Here is a complete list of addresses HubSpot uses for internal email notifications such as form submissions, exports, lead revisit notifications, and test emails sent from the marketing tool:

Whitelist IP addresses

Adding your sending IP addresses and/or shared.hubspot.com to your network-level whitelist ensures that all of HubSpot's in-app communications get delivered by your company's server. 

If you want to whitelist the IP addresses used for email notifications only, use the following IP addresses:

  • Marketing Hub Starter, Basic, Professional, or Enterprise account notifications: 192.254.127.96/127, 50.31.44.111, 54.174.52.39, 54.174.52.5, 54.174.59.200., and 52.24.221.210 & 52.27.255.218
  • Sales Hub tools: 52.55.208.120, 52.200.89.15, and 192.254.127.96 - 192.254.127.127.
  • Marketing Hub tools: 167.89.32.12.
  • Service Hub tools: 54.174.59.92/30, 54.174.59.96/30, 18.208.124.253 and 18.208.124.254

If you are using an email security software, like Mimecast, you can whitelist by adding HubSpot to your SPF record

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