Set a priority for your chatflows

Last updated: October 28, 2019

When you have more than one chatflow that appears on a page, you can decide which one should appear first when a visitor comes to your website.

For example, you can create a chatflow for an event to display on your homepage. If another chatflow is also supposed to display on the homepage, you can move the event chatflow to the top priority. This chatflow will always display to your visitors, regardless of the other chatflow set to display on the page.

  • In your HubSpot account, navigate to Conversations > Chatflows.
  • You'll see each chatflow's priority listed in the left column. To reorder the chatflows, click and drag a chatflow to another location in the list. 
  • To move a chatflow to the top or bottom priority, hover over the chatflow and click the More dropdown menu and select Move to top priority or Move to bottom prioritychatflows-prioritization