Chatflows

Set a priority for your chatflows

Last updated: November 25, 2019

You can create multiple chatlfows to display on different pages on your website. If two chatflows target the same page URL, you can decide which chatflow should have the top priority and display instead of the other. For example, you have two chatflows:
  • Chatflow A is a generic chatflow to greet visitors and appears when the website URL contains www.hubspot.com.
  • Chatflow B is tailored to visitors who are ready to buy and appears when the website URL is www.hubspot.com/pricing.
With these rules, Chatflow A will always appear, even on www.hubspot.com/pricing. If you want Chatflow B to appear on the pricing page regardless of Chatflow A's targeting rule, move Chatflow B to the top priority. Chatflow B's targeting rule will then take priority and will display when a visitor is on www.hubspot.com/pricing. Chatlfow A will display on all other pages that contain www.hubspot.com.

Please note: the chatflow priority doesn't check team availability when deciding which chatflow to display. Learn how to create a chatflow that includes a bot that can take over for your team outside of business hours.

  • In your HubSpot account, navigate to Conversations > Chatflows.
  • You'll see each chatflow's priority listed in the left column. To reorder the chatflows, click and drag a chatflow to another location in the list.
  • To move a chatflow to the top or bottom priority, hover over the chatflow and click the More dropdown menu and select Move to top priority or Move to bottom priority. chatflows-prioritization
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