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Set a priority for chatflows

Last updated: January 19, 2023

Applies to:

All products and plans
You can create multiple chatflows to display on different pages on your website. If two chatflows target the same page URL, or a contact meets the criteria for the segmented lists used in the chatflows' targeting rules, you can decide which chatflow should have the top priority and display instead of the other. For example, you have two chatflows:
  • Chatflow A is a generic chatflow to greet visitors and appears when the website URL contains
  • Chatflow B is tailored to visitors who are ready to buy and appears when the website URL is
With these rules, Chatflow A will always appear, even on If you want Chatflow B to appear on the pricing page regardless of Chatflow A's targeting rule, move Chatflow B to the top priority. Chatflow B's targeting rule will then take priority and will display when a visitor is on Chatflow A will display on all other pages that contain

Please note: the chatflow priority doesn't check team availability when deciding which chatflow to display. Learn how to create a bot using the Offline bot template that can take over for your team outside of business hours.

  • In your HubSpot account, navigate to Conversations > Chatflows.
  • You'll see each chatflow's priority listed in the left column. To reorder the chatflows, click and drag a chatflow to another location in the list.
  • To move a chatflow to the top or bottom priority, hover over the chatflow and click the More dropdown menu and select Move to top priority or Move to bottom priority. chatflows-prioritization
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