Manage user working hours for scheduling pages, Inbox, and Help Desk

Super Admins and individual users can set weekly working hours based on a user's timezone. When a user is outside of their working hours, their availability will be changed to Away and they will not be eligible for automatic assignment in inboxes or Help Desk. If the user is the host or a team member for a scheduling page that considers working hours for availability, a meeting can't be scheduled outside their working hours.

Users can manually change their availability status on the user record page, Inbox, or Help Desk. When a user manually changes their status, it will be reflected across all of the experiences.

Set user working hours

To set user working hours:

• In your HubSpot account, click the settings settings icon in the top navigation bar.
• In the left sidebar menu, navigate to Users & Teams.
• In the user table, click a user record.
• Click the Preferences tab. Then, in the left sidebar menu, click Working hours.
• Click the Timezone dropdown menu to select the correct user timezone. Then click Save.
• Under General working hours, click + Add hours. Use the dropdown menus to select days of the week, and start and end times. To remove a day, click the delete delete icon.

• Click Save.
• At the top of the user record, you can now see the user's availability status and working hours for the day.
  
  • To manually change the availability status, click the User status dropdown menu, then click Available or Away.
  • To edit the working hours, click Edit working hours.

Manage availability status from inboxes or Help Desk

At the beginning of a user's working hours, their availability status is automatically set to Available. At the end of a user's working hours, their availability status is automatically set to Away. Users can manually change their availability status during the day to reflect when they are Away.

To manually change your availability status, navigate to one of the following:

• User record:
  
  • In your HubSpot account, click the settings settings icon in the top navigation bar.
  • In the user table, click a user record.
  • At the top of the user record, click the User status dropdown menu, then click Available or Away.

• Inbox:
  • In the top-left corner, toggle the switch on or off to change your availability status. 

    

• Help Desk (BETA):
  
  • In your HubSpot account, navigate to Workspaces > Help Desk.
  • In the bottom-left corner, toggle the switch on or off to change your availability status.