Manage user working hours and availability for scheduling pages, inbox, and help desk

Super Admins and individual users can set weekly working hours based on a user's timezone. When a user is outside of their working hours, their availability will be changed to Away and they will not be eligible for automatic assignment in the conversations inbox or help desk. If the user is the host or a team member for a scheduling page that considers working hours for availability, meetings can't be scheduled outside of their working hours.

Users can manually change their availability status on the user record page, inbox, or help desk. Those with the Availability Management permission can also change the availability status of other team members.

When a user manually changes their status, it'll be reflected across all of the experiences.

Set user working hours

To set user working hours:

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Users & Teams.
3. In the user table, click a user record.
4. Click the Preferences tab. Then, in the left sidebar menu, click Working hours.
5. Click the Timezone dropdown menu to select the correct user timezone. Then click Save.
6. Under General working hours, click + Add hours. Use the dropdown menus to select days of the week, and start and end times. To remove a day, click the delete delete icon.
7. Click Save.
8. At the top of the user record, you can now see the user's availability status and working hours for the day.
   
   • To manually change the availability status, click the User status dropdown menu, then click Available or Away.
   • To edit the working hours, click Edit working hours.

Set availability status for team members

Users with the Availability Management permission can manually set a team member's status to Available or Away:

1. In your HubSpot account, click the settings settings icon in the top navigation bar.
2. In the left sidebar menu, navigate to Inbox & Help Desk. Then, click Availability Management.
3. In the table, you can view each user's name, current availability status, and if you've set ticket capacity limits, the number of assigned tickets alongside their capacity.
4. Click the user status, then click Available or Away.

Set your availability status from the inbox or help desk

At the beginning of a user's working hours, their availability status is automatically set to Available. At the end of a user's working hours, their availability status is automatically set to Away. Users can manually change their availability status during the day to reflect when they are Away.

To manually change your availability status, navigate to one of the following:

1. In your HubSpot account, navigate to CRM > Inbox.
2. In the top-left corner, toggle the switch on or off to change your availability status.

1. In your HubSpot account, navigate to Service > Help Desk.
2. In the bottom-left corner, toggle the switch on or off to change your availability status.