Account

What HubSpot features are supported by my email provider and require a connected inbox?

Last updated: May 22, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional
Service: Professional

Use the list below to determine which HubSpot tools or features you have access to based on your email provider and whether or not you've connected your inbox. Click the links to learn more about each feature.

Please note: a connected inbox is required for all users sending email from the CRM starting on 12/11/2017.

 

Available features based on connected inbox and email provider

Require a connected inbox - supported by Google Apps (GSuite) and Gmail (Google Free) inboxes, Office 365 inboxes (Office 365 Business Premium or Office 365 Business Essentials), and inboxes connected using IMAP:

Do not require a connected inbox - with email client requirements: Do not require a connected inbox - no email service provider requirements:
Require calendar integration - supported by Google Apps (GSuite), Gmail (Google Free), and Office 365:
Sales Hub Starter or Professional / Service Hub Professional subscriptions only 
** Available for free users with limitations
  
 

Why must I connect my inbox to HubSpot to send email from the CRM?

In order to send emails from your HubSpot CRM account, you must connect your inbox to HubSpot. If your inbox is hosted by Google Apps or Outlook 365, you can connect your inbox in just a few clicks using our native Gmail and Office 365 integrations or you can connect via IMAP.
 
With a connected inbox, you can access the following HubSpot features:
  • Automatically log email replies to contact timelines in HubSpot.
  • Send email from contact, company, deal, and ticket records in HubSpot using your own email servers.
  • Send email attachments as files (not links) from HubSpot.
  • Take full advantage of HubSpot's sales tools (see above).

Automatically log email replies to contact timelines in HubSpot

When you send emails from your connected inbox, the replies to those emails will be automatically logged to the contact timeline, giving you better visibility into the communication with your leads and customers right in your HubSpot account without having to copy and paste or manually forward an email. In addition, any emails you send from the CRM will show up in your email client’s sent folder (Please note: this is not fully supported by all email clients yet).  

Send email from contact, company, deal, and ticket records in HubSpot using your own email servers

With a connected inbox, any emails you send from the CRM will be sent using your own email server IP address. This increases the likelihood that your emails will reach your lead’s inbox because those IPs belong to you or your company instead of shared among HubSpot users.

Additionally, you may have noticed that emails you sent from the HubSpot CRM without a connected inbox had the line sent via hscrmemail.com at the top of them. This line is added by email clients when an email is sent from a server that doesn’t match the domain in the From field (for example, hubspot.com sending on behalf of email@yourdomain.com). When you connect your inbox, emails you send from HubSpot will be sent through your email server, so your leads won’t see that line anymore.   

Send email attachments as files (not links) from HubSpot

With a connected inbox, you can send an email attachment from a contact, company, or deal record in HubSpot, and your attachment will reach your contact's inbox as a file attachment, not as a link. 

Was this article helpful?