Configure your blog's comment options

Last updated: November 16, 2018

Applies to:

Marketing Hub
Basic, Professional, Enterprise
HubSpot CMS

The comment settings for your HubSpot blog can be customized in several different ways. If you hope to encourage conversation between your readers and your blog author(s), you’ll want to leave blog commenting turned on. Explore the settings below to learn how to set up and customize your blog comment options.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Website Blog.
  • Click the Select a blog to modify dropdown menu and select a blog to edit. If you only have one blog, you'll only see one option in the dropdown menu. 
HubSpot Help article screenshot
  • Click the Comments tab. 
  • Click to toggle the Enable commenting switch ON. enable-blog-comments 
  • Select the Allow comments to create contacts checkbox if you want visitors who comment on your blog to be added to your contact database. Comments made by existing contacts will always be attributed to those contacts even if this setting is disabled. 

Please note: when you have this feature enabled along with the moderate comments feature, contacts will not be created until their blog comment is approved.

  • Select the Moderate comments checkbox so that new comments won't be posted until someone on your team approves them. 
  • Enter a number in the Close comments after this many days field to prevent new comments on posts that are older than a specific number of days. 
  • Use the Who should receive notifications of new comments on this blog? dropdown menu and select a user to notify via email when a new comment is posted on the blog.
  • Click the Threaded comments (level) dropdown menu and select how many levels of comments you want to allow on your blog posts. You can have up to 10 levels of comments. In order to enable threaded comments, you must select a number greater than 1.
  • Enter a customized thank you message in the Comment form verification text field. This is the text visitors will see after submitting a comment on your blog. blog-comments-settings
  • When you're done configuring your settings, click Save

Moderate comments

  • In your HubSpot account, navigate to Marketing > Website > Blog.
  • In the left sidebar menu, select Comments.
  • Use the dropdown menus to filter by blog author or comment status. To filter for the comments that are awaiting your approval, click the All states dropdown menu and select Pending
  • Select the checkboxes next to the comments you want to approve, then click Mark as Approved to take the comment live on your blog post. 
  • Click Delete to remove the comment.
  • HubSpot automatically filters for spam comments and will hide them from your posts. If there is a spam comment listed in your blog comments, select Mark as Spam
Please note: if you're seeing many blog comments from spam or bots you can enable CAPTCHA in your settings. 

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