Email Tracking

How can I stop self-open notifications with the HubSpot Sales Outlook desktop add-in?

Last updated: April 18, 2018


You may notice self-open notifications when you open sent emails tracked with HubSpot Sales in Outlook. You can stop these notifications from appearing by taking the steps below.

Please note: these steps apply to the HubSpot Sales Outlook desktop add-in on Windows. If you have the HubSpot Sales Office 365 add-in, follow the troubleshooting steps for that add-in instead. 

  • Ensure you have installed the latest version of the HubSpot Sales Outlook plugin by clicking here.
  • Ensure you are allowing cookies in Internet Explorer. When you sign in to HubSpot Sales in Outlook (for Windows), Internet Explorer is used in the background to save your login information. If cookies are not enabled in Internet Explorer, you may have two problems:
    • You'll be asked to log in to HubSpot Sales every time you open Outlook.
    • You'll receive a notification saying the recipient opened your emails when you open it in your sent folder.

To allow cookies in Internet Explorer:

click the gear icon at the upper right corner, then select Internet Options

Then, navigate to the Privacy tab and click Advanced.

Ensure Accepted is selected under Third-party Cookies, and Always allow session cookies is checked. Click OK to save the settings.

Once these settings are saved, you may be prompted to sign into HubSpot Sales in Outlook one more time. With cookies enabled in Internet Explorer, you should no longer need to log in to HubSpot Sales every time you open Outlook moving forward. 

You can also block specific IP addresses from tracking in your HubSpot account.

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