Email Tracking

How to stop HubSpot Sales self-open notifications in Outlook

Last updated: June 10, 2016

Available For:

Product: HubSpot Sales
Subscription: Free, Professional

Step 1

Please first ensure you have installed the latest version HubSpot Sales for Outlook as we recently released an update that eliminates this issue from occurring for most users. 

Click here to update your version of Sidekick for Outlook

Step 2

If you are still receiving self-open notifications when opening your own emails in Outlook, please follow the steps below to ensure you are allowing cookies in Internet Explorer.

When you sign in to HubSpot Sales in Outlook (for Windows), we use Internet Explorer in the background to save your login information. This allows us to keep you logged into your HubSpot Sales account in Outlook and also stops you from triggering your own notifications when viewing your sent email.

If cookies are not enabled, you may have two problems:

  1. You'll be asked to log in to HubSpot Sales every time you open Outlook
  2. You'll receive a notification saying the recipient opened your emails when you open it in your sent folder
In order to fix this, please go into Internet Explorer and follow these instructions to enable all cookies or take a look at our image below:

Navigate to your Internet Explorer Options > Privacy > Advanced and select "Override automatic cookie handling" and "Always allow session cookies" when it be come available for selection:

Once done, you may have to sign into HubSpot Sales in Outlook one more time but it should remember your account after that point.


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