Inbound Certification

HubSpot Academy Certification Frequently Asked Questions

Last updated: September 7, 2016

Have a question or issue with something certification related? Check below to see if your question is answered.


Why isn't the video working?

Refer to this article for troubleshooting steps on the videos: https://knowledge.hubspot.com/articles/kcs_article/resources/what-should-i-do-if-hubspot-academy-videos-are-not-playing


I submitted a practicum and have not heard back

Refer to the following article:
https://knowledge.hubspot.com/articles/kcs_article/resources/how-long-will-it-take-for-my-hubspot-certification-practicum-to-be-graded


I changed email addresses, can I have my certification swapped?

Refer to the following article: 
https://knowledge.hubspot.com/articles/kcs_article/resources/how-do-i-change-the-email-address-associated-with-my-hubspot-certifications


How do I change the name on my badge?

Refer to the following article:
https://knowledge.hubspot.com/articles/kcs_article/account/can-i-change-the-name-on-my-certification-badge


I got an incorrect email from the Academy team and am not sure why.

  • Expiration email but my badge/certificate shows that it doesn’t expire yet.
  • Welcome email even though I have already passed the certification.
Learn about why this happened at the following article: https://knowledge.hubspot.com/articles/kcs_article/resources/i-got-an-incorrect-email-from-the-academy-team-and-am-not-sure-why