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CRM Setup

View the history of an activity on a record timeline

Last updated: June 22, 2022

Applies to:

All products and plans

Activities are interactions that are recorded on a record's timeline. They include notes, emails, calls, tasks, and meetings. Certain activities can be edited after being logged on the timeline (e.g., you can edit the contents of a note).

Learn more about how to filter activities in a record's timeline

Please note: activities such as logged emails from an inbox cannot be edited, and therefore will not have a history. Only editable activities, such as manually logged emails and calls, will have a history.

To view a history of changes to an activity:

  • Navigate to your records:
    • Contacts: In your HubSpot account, navigate to Contacts > Contacts.
    • Companies: In your HubSpot account, navigate to Contacts > Companies.
    • Deals: In your HubSpot account, navigate to Sales > Deals.
    • Tickets: In your HubSpot account, navigate to Service > Tickets.
    • Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
  • Click the name of the record you want to check.
  • Locate the activity you want to analyze. If the activity details are collapsed, click the right right arrow in the top left of the activity to expand it.
  • Click Actions.
  • In the dropdown menu, select History.

view-history-of-activity

  • In the right panel, view the history of changes to the activity.
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