Uninstall the HubSpot Sales email extension

If you no longer want to use the HubSpot Sales email extension in your inbox, you can uninstall the HubSpot Sales Chrome extension for Gmail, the HubSpot Sales Office 365 add-in, or the HubSpot Sales Outlook desktop add-in following the instructions below.

Uninstall the HubSpot Sales Chrome extension

• In your Chrome browser, click the Settings menu (three vertical dots or three lines) in the top right corner, then navigate to More Tools > Extensions.

• Locate the HubSpot Sales extension and click Remove.

• After removing the extension from Chrome, clear your Chrome browser cache to remove HubSpot Sales completely.

Uninstall the HubSpot Sales Office 365 or Outlook add-in

• In your Outlook inbox, navigate to an email you've sent or received.
• In the top right side of your message, click the Get Add-ins icon. If you can't find this icon in your inbox, follow these instructions in Microsoft's help documentation to add the Get Add-ins icon to your message window.

• In the left sidebar menu of the Add-Ins for Outlook menu, click My add-ins.
• Locate the HubSpot Sales add-in under Store Add-ins, click the Manage Add-in icon (three horizontal dots), then select Remove.
• Click Remove.

If you're using the add-in in your Outlook desktop app on a Mac, you can also uninstall the add-in from Outlook 365. Or, you can take the steps below to uninstall the add-in from your Outlook desktop client:

• In the top of your Outlook inbox, click the settings icon (three horizontal dots), then select Get Add-ins.

• In the left sidebar menu of the Add-Ins for Outlook menu, click My add-ins.
• Locate the HubSpot Sales add-in under Store Add-ins, click the Manage Add-in icon (three horizontal dots), then select Remove.

If you're using the Office 365 add-in on a PC:

• In the ribbon in your Outlook inbox, click Get Add-ins.
• On the left, select My add-ins.
• Next to HubSpot Sales, click the settings icon (three horizontal dots).
• Click Remove. 

Uninstall the HubSpot Sales Outlook desktop add-in

• In Windows, click the Start menu.
• Search for Uninstall a program or Add and remove programs.
• Search for and select HubSpot Sales for Outlook.
• Click Uninstall.
• In the dialog box, click Yes or Uninstall.
• When the uninstallation is complete, click OK.
• Complete the uninstallation process.

Uninstall the HubSpot Sales for Windows tray app

• In Windows, click the Start menu.
• Search for Uninstall a program or Add and remove programs.
• Search for and select HubSpot Sales for Windows.
• Click Uninstall.
• In the dialog box, click Yes or Uninstall.
• When the uninstallation is complete, click OK.
• Complete the uninstallation process.

Uninstall remnants

You can first try deleting the HubSpotWebView2_ folders. 

• Copy and paste %localappdata% into your Windows Start menu.
• Delete all of the HubSpotWebView2_ folders. 

You can also try deleting the contents from the 2.0 folder:

• Copy and paste %localappdata%\Apps\2.0 into your Windows Start menu.
• From the search results, click to open the 2.0 folder and delete all contents.
• If deleting the contents of the folder doesn't work, you can try deleting the entire 2.0 folder. This step should only be done as a last resort:

Please note: deleting the 2.0 folder may affect other ClickOnce apps you have installed. This should only be done as a last resort.

• • Navigate to the Microsoft Registry and locate the folder at the following path: HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Deployment\SideBySide\2.0.
  • Right-click the folder and select Delete.

Uninstalling the sales extension vs. disconnecting your inbox

Uninstalling the HubSpot Sales Chrome extension, the HubSpot Sales Office 365 add-in, or the Outlook desktop add-in is separate from disconnecting your authorized inbox in HubSpot.

When you uninstall the extension or the add-ins, you lose access to the HubSpot Sales features in your inbox. You can still manually log emails using your BCC address. With your inbox still connected, you can still send emails from contact records in HubSpot and continue using your sales tools that require a connected inbox in your HubSpot account.