Last updated: October 13, 2020
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After sending a marketing email from HubSpot, you can view the post-send performance page to see which contacts received your email. In some cases, a contact that appears in the Delivered tab may reach out letting you know that they didn't receive the email in their inbox as expected.
There are two common explanations for this:
In both of these cases, HubSpot's server receives a confirmation from the recipient's server that the email was delivered. This is why the contact appears in the Delivered tab of your email performance details.
If email is getting stuck in the spam or junk folder, the recipient should move the email out of the junk folder and into their primary inbox. This action will teach their inbox that they want to receive messages from you in the future.
In your own account, make sure you've connected your email sending domain and that the domain matches the From address for emails you're sending from HubSpot:
If the email isn't found in the junk or spam folder, the contact may have an email security software or firewall that quarantined the email before it reached their inbox.
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