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Tag feedback survey submissions (BETA)

Last updated: March 5, 2024

Available with any of the following subscriptions, except where noted:

Service Hub Professional, Enterprise

Learn how to tag feedback survey submissions. This allows you to easily categorize customer feedback to identify common themes and act on them to address customer concerns.

Tag an individual survey response

  • In your HubSpot account, navigate to Service > Feedback Surveys.
  • Click the survey you want to tag the responses for.
  • Hover over the response and click Add tags
  • Click the Tags dropdown menu and select a tag. Or, type in a tag and click + Add tag to add a new tag.
  • Click Update tags

tag-feedback-submission

Bulk tag survey responses

  • In your HubSpot account, navigate to Service > Feedback Surveys.
  • In the left sidebar, click All responses.
  • Select the checkbox next to the responses you want to tag and click Add tags
  • In the popup box, select one or more tags and click Add tags

Manage your tags

  • In your HubSpot account, navigate to Service > Feedback Surveys.
  • On the left sidebar, click Tags
  • On the upper right, click Add tags.
  • In the popup box, enter a new tag name and click Create
  • To delete a tag, select the tag and click Delete tag
  • To edit a tag, hover over a tag and click Edit

You can add up to 10 tags per feedback submission. Each tag can be up to 100 characters long. 

Once created, tags can be used to filter responses, create views in the feedback tool, and used as criteria for lists and reports

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