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Analyze cookie policy banner interactions

Last updated: March 2, 2022

Applies to:

All products and plans

When a contact interacts with your cookie policy banner, you can view that interaction in HubSpot. Below, learn about the ways that you can view and analyze cookie policy interactions, including creating reports.

To view a single contact's interaction with the cookie policy banner:

  • In your HubSpot account, navigate to Contacts > Contacts.
  • Click the name of the contact to check their interaction with the cookie policy banner.
  • Check the contact's timeline for a consent event. If the contact interacted with the banner, it should state if the contact accepted, declined or revoked the cookie policy banner.

To create a list of contacts who've had a certain interaction with the cookie policy banner:

  • In your HubSpot account, navigate to Contacts > Lists.
  • In the upper right, click Create list.
  • In the upper left, enter the name of your list.
  • In the left panel, select Contact properties and then, Privacy Consent.
  • Select the appropriate filter and value.
    • Approved: the contact accepted the cookie policy banner.
    • Declined: the contact declined the cookie policy banner.
    • Revoked: the contact's cookies were removed. Learn more about the Remove cookies API.
  • Click Save and let the list process. It will display the contacts that meet your filter criteria.

Report on cookie policy banner interactions (Professional and Enterprise only) 

HubSpot provides a standard cookie policy banner interaction report in the report library, which you can view or add to a dashboard. To use this report, navigate to the report library, then browse or search for the Cookie banner interactions by day report. 


Create a custom cookie policy banner report 

 With the custom report builder, you can create a custom report to analyze cookie banner clicks and views:
  • In your HubSpot account, navigate to Reports > Reports.
  • In the upper right, click Create custom report.
  • In the left sidebar, select Custom Report Builder.
  • To use cookie banner interactions as the primary data source, click the Primary data source dropdown menu, then select Cookie banner

  • In the upper right, click Next.
  • In the left sidebar, select whether you want to report on cookie banner clicks or views by selecting either Cookie banner clicks or Cookie banner views

  • Continue building your report.
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