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Thailand Value Added Tax | Frequently asked questions

Last updated: June 17, 2021

Please note: this article has been prepared for informational purposes only. It is not intended to provide, and should not be relied on as tax advice. For any questions you should consult your own tax and/or legal advisors.

If your business is located in Thailand, learn how HubSpot handles Value Added Tax (VAT) and how you can update HubSpot with your VAT-related information.

What is Value Added Tax (VAT)?

VAT is generally due when goods and/or services are sold and supplied. Services refer to any activities conducted for the benefit of a person or entity and is not a supply of goods. Generally, VAT is invoiced by the supplier of goods or services, then collected from the customer. The supplier then reports and remits the collected VAT to the tax authorities. There are new VAT rules related to foreign service providers like HubSpot for digital services provided to customers located in Thailand. 

As of September 1, 2021, all service providers providing digital services from abroad and used in Thailand by users who are not-VAT registered will now be required to register for VAT and charge VAT to non-VAT registrants. After that date, HubSpot will charge VAT to non-VAT registered customers whose primary shipping address is Thailand. Learn how to check what your primary company address is set to in HubSpot

Which HubSpot services are liable for VAT?

All of HubSpot's services are considered electronic services for VAT purposes in Thailand. 

Who is liable to pay VAT?

HubSpot will charge VAT to non-VAT registered customers whose primary shipping address is Thailand. Learn how to check what your primary company address is set to in HubSpot

You’re liable to pay VAT unless you provide HubSpot with the following information:

  1. A Thailand address as a your primary company address
  2. Your 13 digit Tax ID number (TIN)
  3. A confirmation that you’re a VAT taxpayer in Thailand

VAT will be charged by HubSpot if the details for points 1 to 3 are not provided in a timely fashion.

How do I update HubSpot with my VAT information?

To update HubSpot with your VAT information, send your 13 digit Thailand Tax ID number (TIN) and taxpayer status to billing@hubspot.com. Once your details are confirmed with the Thailand tax authority, VAT will no longer be assessed to your account in future billing. For VAT billing changes to apply to your next bill, you must notify HubSpot within 5 business days of your next billing date.

HubSpot cannot retroactively credit or refund VAT from any current or previously issued invoices.

What happens if I don’t have a Tax ID Number?

A TAX ID Number (TIN)  is a unique 13-digit number  that identifies a person or entity as being registered for VAT and other tax purposes in Thailand.

If you’re unable to provide a valid 13 digit Tax ID Number or if you don’t confirm your VAT registration status (as either a VAT registered  or non-VAT registered), HubSpot will charge, collect, & remit Thai VAT to the Thailand tax authorities on its services.

What if I am VAT registered in Thailand  and I forget to provide a 13 digit Tax ID number & VAT Registration Status?

Reach out to billing@hubspot.com with your 13 digit Tax ID number and taxpayer status as soon as possible. HubSpot will then confirm your details with the Thailand tax authority and update your account. With a valid 13 digit TIN number and VAT registered status on file, VAT will not be assessed to your account in future billing. HubSpot cannot retroactively credit or refund VAT from the current or past invoices.

Is there any threshold for VAT on electronic services ?

VAT applies to all sales of HubSpot’s services in Thailand where the customer is not registered for VAT..

Are there any exemptions for charities under which VAT may not be charged?

No. VAT will be charged on all services made to charities unless you provide a valid 13 digit Tax ID Number and confirm that you are registered for VAT.

Does HubSpot provide VAT exemption for services that are not subject to VAT?

If you provide evidence that you are VAT registered in Thailand  by providing a 13 digit Tax ID Number (TIN)  and confirm you are a VAT registered, you will not be charged VAT by HubSpot. 

There are currently no other exemptions available.