Connected Email

HubSpot features supported by your email provider and require a connected inbox

Last updated: March 4, 2020

Use the list below to determine the HubSpot tools or features you can access based on your email provider, and the features that require a connected inbox. 

Available features based on connected inbox and email provider

Require a connected inbox and is supported by Google Apps (GSuite) and Gmail (Google Free) inboxes, Office 365 inboxes (Office 365 Business Premium or Office 365 Business Essentials), and inboxes connected using IMAP:

Do not require a connected inbox but have email client requirements: Do not require a connected inbox and have no email service provider requirements:
Require calendar integration and is supported by Google Apps (GSuite), Gmail (Google Free), and Office 365:

* Requires paid Sales Hub / Service Hub seats
** Available for free users with limitations


Why must I connect my inbox to HubSpot to send email from the CRM?

With a connected inbox, you can access the following HubSpot features:

Automatically log email replies to contact timelines in HubSpot

When you send emails from your connected inbox, the replies to those emails will be automatically logged to the contact timeline, giving you better visibility into the communication with your leads and customers in your HubSpot account. 

Send email from contact, company, deal, and ticket records in HubSpot using your own email servers

With a connected inbox, emails you send from the CRM will be sent using your email server IP address. This increases the likelihood that your emails will reach your lead’s inbox because those IPs belong to you or your company and are not shared by other HubSpot users.

Send email attachments as files (not links) from HubSpot

With a connected inbox, you can send an email attachment from a contact, company, deal, or ticket record in HubSpot, and your attachment will reach your contact's inbox as a file attachment, not as a link.