If your LinkedIn Ads account isn’t showing up when you try to connect it to HubSpot, or if you see an error during the account connect process, try the following troubleshooting steps.
1. Ensure you’re using the correct LinkedIn user
When connecting your LinkedIn Ads accounts to HubSpot, LinkedIn will try to detect if you're already logged in. If you're already logged in to LinkedIn, the user that you're logged in with will be used to authorize the HubSpot connection. This can be an issue if you have multiple accounts or if someone else is logged in to LinkedIn on your computer.
To ensure that you’re authorized as the correct LinkedIn user:
Open a new tab in your browser and sign into LinkedIn.
If you're brought to the sign-in page, log in with the correct user.
If you’re already signed in, ensure that the email address displayed in the top right corner matches the email address you’d like to use to connect your LinkedIn Ads account.
If the account still doesn't appear while connecting, you may need to reset HubSpot's app permissions.
3. Reset HubSpot app permissions
When you connect a LinkedIN Ads account, HubSpot requests app permissions from LinkedIn. These permissions allow HubSpot to do things like display and report on your ads. If these permissions are edited or removed, it can cause issues in HubSpot's ads tool.