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How do I use HubSpot Sales contact profiles in Gmail?

Last updated: September 13, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

With HubSpot Sales, you can use contact profiles to get context for the interactions you're having with your contacts. When composing a message, a panel will appear on the right side of the compose window with information about the recipient, as well as a history of your interactions. 

To enable contact profiles in Gmail, follow the instructions below:

  • In your HubSpot Sales account, navigate to Settings. On the left, click Sales > Email Integrations.
  • Click the HubSpot Extensions tab at the top of the screen.
  • Locate the section entitled Contact Profiles and select the checkbox to enable Contact profiles in Gmail.
  • Open your Gmail inbox and compose a new message.
  • Add a recipient.

  • A side panel will appear featuring contact information and a button that allows you to Add (that contact) to HubSpot

  • You can also use the sidebar to edit contact and company properties. Hover over the property you'd like to edit and click the pencil to make changes.

  • If you've enabled contact profiles, but the panel does not appear, ensure you do not have it collapsed within Gmail as seen in the screenshot below. 

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